Customer Representative

EV Power Charging Philippines Corporation; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

EV Power Charging Philippines Corporation is seeking a Customer Representative to assist customers with inquiries, process orders, and provide after-sales support. The role emphasizes maintaining strong customer relationships, ensuring satisfaction, and coordinating with internal teams to ensure timely order fulfillment.

You will respond to inquiries via phone, email, and other channels, provide accurate service details, prepare quotations, and liaise with accounting for payments and updates on

Qualifications

• Graduate of any four-year course, preferably in Business Administration, Marketing, or a related field.
• Experience in customer service, sales support, or a similar position is an advantage.
• Good verbal and written communication skills.
• Proficient in using computers, Microsoft Office applications, and company systems.
• Strong organizational skills and attention to detail.
• Customer-oriented, patient, and professional.
• Able to multitask, prioritize tasks, and work under pressure.
• Capable of working independently and as part of a team.

Responsibilities

• Respond to customer inquiries through phone calls, emails, messaging platforms, and other communication channels
• Provide accurate information regarding services, prices, schedule and company policies
• Handle customer concerns, complaints, and requests professionally and promptly
• Receive, review, and process customer orders accurately
• Prepare quotations, sales orders, and other related documents as needed
• Coordinate with the Accounting Department regarding customer's payments and outstanding balances
• Monitor the status and provide customers with updates regarding the status of installation
• Coordinate with the Electrical Engineers or Technical Team to address customer inquiries involving technical specifications, electrical requirements, installation procedures, compatibility, and other technical aspects of EV charging products
• Maintain organized records of customer communications, sales transactions and field service reports
• Coordinate installation schedules and site visits with the Installation Team

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Teamwork

Attention to detail

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

CRM / company systems

Job description

About the role

The Customer Representative is responsible for assisting customers with inquiries, services information, order processing, and after-sales support. The role focuses on maintaining good customer relationships, ensuring customer satisfaction, and coordinating with internal departments to ensure timely and accurate order fulfillment.

Key responsibilities

• Respond to customer inquiries through phone calls, emails, messaging platforms, and other communication channels
• Provide accurate information regarding services, prices, schedule and company policies
• Handle customer concerns, complaints, and requests professionally and promptly
• Receive, review, and process customer orders accurately
• Prepare quotations, sales orders, and other related documents as needed
• Coordinate with the Accounting Department regarding customer's payments and outstanding balances
• Monitor the status and provide customers with updates regarding the status of installation
• Coordinate with the company's Electrical Engineers or Technical Team to address customer inquiries involving technical specifications, electrical requirements, installation procedures, compatibility, and other technical aspects of EV charging products
• Maintain organized records of customer communications, sales transactions and field service reports
• Coordinate installation schedules and site visits with the Installation Team

About you

• Graduate of any four-year course, preferably in Business Administration, Marketing, or a related field
• Experience in customer service, sales support, or a similar position is an advantage
• Good verbal and written communication skills
• Proficient in using computers, Microsoft Office applications, and company systems
• Strong organizational skills and attention to detail
• Customer-oriented, patient, and professional
• Able to multitask, prioritize tasks, and work under pressure
• Capable of working independently and as part of a team