Sales Support
- Assist the sales team in preparing and processing orders, invoices, and contracts.
- Maintain accurate records of sales transactions and customer accounts.
- Monitor order fulfillment to ensure timely delivery to customers.
Customer Communication
- Handle inquiries from customers regarding orders, deliveries, and product availability.
- Provide updates to clients on the status of their orders.
- Resolve customer issues or elevate them to the appropriate department.
Inventory and Logistics Coordination
- Track inventory levels and coordinate with the warehouse team to manage stock.
- Schedule and monitor shipments to ensure smooth delivery operations.
- Prepare and manage documentation for shipping and distribution.
Administrative Tasks
- Prepare sales reports, forecasts, and other documents for management.
- Update and maintain the customer database and sales records.
- Assist in organizing meetings, training sessions, and events for the sales team.
Collaboration
- Work closely with the warehouse, logistics, and finance teams to streamline processes.
- Coordinate with suppliers and distributors to ensure efficient operations.
Qualifications
- Educational Background: A degree in Business Administration, Marketing, or a related field (preferred but not required).
- Experience: Prior experience in sales administration, logistics, or a similar role is a plus.
- Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and sales software or ERP systems.
- Organizational Skills: Ability to manage multiple tasks, prioritize, and meet deadlines.
- Communication Skills: Strong verbal and written communication for dealing with customers and team members.
- Problem-Solving: Capability to address issues and find solutions effectively.