Sales Support

Comglasco Aguila Glass Corporation; Parañaque; On-site; PHP 250,000 - 420,000; Full time

Job summary

Comglasco Aguila Glass Corporation is seeking a highly organized Sales Support professional to provide day-to-day administrative and operational support to the Sales Team in the Philippines. You will handle orders, inquiries, and documentation while collaborating with Product and other departments to ensure accurate information and efficient service.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks with deadlines.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or related field is an advantage.
• Experience in Sales Support, Order Processing, Customer Service, or Sales Administration.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to handle multiple tasks and meet deadlines.
• Strong problem-solving and follow-up skills.
• Proficient in Microsoft Office or Google Workspace.
• Experience with CRM, ERP, or order management systems is an advantage.
• Customer-focused, professional, proactive, and team-oriented.

Responsibilities

• Provide timely support to the Sales Team through phone, email, chat, and in-person communication.
• Process sales orders, returns, exchanges, and related documentation.
• Respond to Sales inquiries and provide accurate information regarding products, services, and company policies.
• Coordinate with the Product Team to obtain accurate product and service information requested by Sales.
• Assist in resolving customer concerns and complaints in coordination with Sales and other departments.
• Maintain accurate records of orders, customer interactions, inquiries, and account information.
• Prepare and submit weekly and monthly sales/order reports.
• Update customer accounts and records as needed.
• Coordinate with other departments to resolve order, product, payment, and customer-related concerns.
• Assist with payment processing, inventory monitoring, customer data entry, and other administrative tasks when required.
• Maintain updated knowledge of products, services, and company policies.
• Support initiatives that improve customer service and overall Sales Team efficiency.
• Perform other duties related to the position as assigned.

Skills

Communication skills

Attention to detail

Time management

Organizational skills

Multitasking

Problem-solving

Customer focus

Teamwork

Follow-up skills

Learning mindset

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Google Workspace

CRM/ERP systems

Job description

We are looking for a highly organized, detail-oriented, and customer-focused Sales Support to join our team. The successful candidate will provide day-to-day administrative and operational support to the Sales Team, ensuring orders and customer concerns are handled accurately and efficiently.

Key Responsibilities:

• Provide timely support to the Sales Team through phone, email, chat, and in-person communication.
• Process sales orders, returns, exchanges, and related documentation.
• Respond to Sales inquiries and provide accurate information regarding products, services, and company policies.
• Coordinate with the Product Team to obtain accurate product and service information requested by Sales.
• Assist in resolving customer concerns and complaints in coordination with Sales and other departments.
• Maintain accurate records of orders, customer interactions, inquiries, and account information.
• Prepare and submit weekly and monthly sales/order reports.
• Update customer accounts and records as needed.
• Coordinate with other departments to resolve order, product, payment, and customer-related concerns.
• Assist with payment processing, inventory monitoring, customer data entry, and other administrative tasks when required.
• Maintain updated knowledge of products, services, and company policies.
• Support initiatives that improve customer service and overall Sales Team efficiency.
• Perform other duties related to the position as assigned.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Management, or a related field is an advantage.
• Previous experience in Sales Support, Order Processing, Customer Service, Sales Administration, or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to handle multiple tasks and meet deadlines.
• Strong problem-solving and follow-up skills.
• Proficient in Microsoft Office or Google Workspace.
• Experience with CRM, ERP, or order management systems is an advantage.
• Customer-focused, professional, proactive, and team-oriented.
• Willing to learn and work collaboratively with different departments.

Why Join Us?

• Work in a collaborative and supportive team environment.
• Develop your skills in Sales Operations, Customer Service, and Order Management.
• Gain experience working closely with Sales, Product, and other internal teams.
• Opportunities for professional growth and development.