Sales & Service Specialist I GLOBE Store

Progear International Group Inc.; Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Progear International Group Inc. is seeking a Sales and Service Specialist in Manila to promote and sell products while delivering exceptional customer service. You will address customer needs promptly, maintain product knowledge, and contribute to reaching monthly sales targets.

The role requires effective communication and strong problem-solving skills, with responsibilities spanning aftersales support, in-store programs, and multi-channel selling to drive store performance.

Qualifications

• Candidate must be SHS Graduate, College Undergrad or have Bachelor's/College Degree (Preferably in Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Others, Marketing or any equivalent course)
• Fresh Graduate is accepted
• With pleasing personality
• Proven experience in sales and customer service roles preferred
• Strong attention to details
• Required skill(s): Strong Communication, Negotiation, Problem‑Solving Skills
• Willing to work in SM City Sta. Mesa

Responsibilities

• Process all aftersales requests of customers
• Fulfill end to end resolution of customer complaints and reports
• Keep documentations of all service and aftersales transactions of the customers
• Ensures all transactions are resolved within SLA.
• Ensures achievement of store targets on all metrics: Postpaid, Business, Broadband, Prepaid and Lifestyle sales
• Executes all in-store programs of the store to ensure achievement of all sales targets
• Executes field or corporate selling activities to ensure achievement of all sales targets
• Executes other channel of selling like social media, digital and referral programs to ensure achievement of all sales targets
• Ensures staff productivity is passing month on month based on each product targets

Skills

Strong Communication

Negotiation

Problem-Solving

Customer Service

Sales

Education

SHS Graduate / College Undergrad / Bachelor's degree

Job description

The Sales and Service Specialist serves as a vital link between the company and its customers, responsible for promoting and selling products or services while ensuring exceptional customer service. This role requires effective communication, strong product knowledge, and the ability to address customer needs promptly and professionally. The representative plays a key role in achieving sales targets and fostering long-term customer relationships.

Responsibilities

• Process all aftersales requests of customers
• Fulfill end to end resolution of customer complaints and reports
• Keep documentations of all service and aftersales transactions of the customers
• Ensures all transactions are resolved within SLA.
• Ensures achievement of store targets on all metrics: Postpaid, Business, Broadband, Prepaid and Lifestyle sales
• Executes all in-store programs of the store to ensure achievement of all sales targets
• Executes field or corporate selling activities to ensure achievement of all sales targets
• Executes other channel of selling like social media, digital and referral programs to ensure achievement of all sales targets
• Ensures staff productivity is passing month on month based on each product targets

Qualifications

• Candidate must be SHS Graduate, College Undergrad or have Bachelor's/College Degree (Preferably in Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Others, Marketing or any equivalent course)
• Fresh Graduate is accepted
• With pleasing personality
• Proven experience in sales and customer service roles preferred
• Strong attention to details
• Required skill(s): Strong Communication, Negotiation, Problem‑Solving Skills
• Willing to work in SM City Sta. Mesa