Sales Call Out Representative I GLOBE Store

Progear International Group Inc.; Rosario; On-site; PHP 201,000 - 290,000; Full time

Job summary

Progear International Group Inc. in Rosario, Cavite is seeking a Sales and Service Specialist to promote and sell products while delivering outstanding customer service. You will handle aftersales requests, resolve issues, and maintain documentation.

The ideal candidate has strong communication, negotiation, and problem-solving skills, with attention to detail. Fresh graduates are welcome; willingness to work in SM Rosario Cavite and contribute to meeting store targets across Postpaid,

Qualifications

• Candidate must be SHS graduate or college undergrad / bachelor degree in any field, preferably business-oriented.
• Fresh graduates are accepted.
• Strong communication, negotiation and problem-solving skills required.

Responsibilities

• Process all aftersales requests of customers.
• Fulfill end-to-end resolution of customer complaints and reports.
• Keep documentation of all service and aftersales transactions.
• Ensure all transactions are resolved within SLA.
• Assist in achieving store targets across Postpaid, Business, Broadband, Prepaid and Lifestyle sales.
• Execute in-store programs to achieve sales targets.

Skills

Strong communication

Negotiation

Problem-solving

Education

SHS Graduate / College undergrad

Job description

The Sales and Service Specialist serves as a vital link between the company and its customers, responsible for promoting and selling products or services while ensuring exceptional customer service. This role requires effective communication, strong product knowledge, and the ability to address customer needs promptly and professionally. The representative plays a key role in achieving sales targets and fostering long-term customer relationships.

Responsibilities

• Process all aftersales requests of customers
• Fulfill end to end resolution of customer complaints and reports
• Keep documentations of all service and aftersales transactions of the customers
• Ensures all transactions are resolved within SLA.
• Ensures achievement of store targets on all metrics: Postpaid, Business, Broadband, Prepaid and Lifestyle sales
• Executes all in-store programs of the store to ensure achievement of all sales targets
• Executes field or corporate selling activities to ensure achievement of all sales targets
• Executes other channel of selling like social media, digital and referral programs to ensure achievement of all sales targets
• Ensures staff productivity is passing month on month based on each product targets

Qualifications

• Candidate must be SHS Graduate, College Undergrad or have Bachelor's/College Degree (Preferably in Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Others, Marketing or any equivalent course)
• Fresh Graduate is accepted
• With pleasing personality
• Proven experience in sales and customer service roles preferred
• Strong attention to details
• Required skill(s): Strong Communication, Negotiation, Problem-Solving Skills
• Willing to work in SM Rosario Cavite