Sales Quality & Performance Coach

WebHosting; Cebu City; Hybrid; PHP 279,000 - 502,000; Full time

Job summary

WebHosting is seeking a dynamic and motivated Sales Quality Specialist to join our team in Cebu City. The role focuses on evaluating sales interactions, ensuring adherence to our consultation process, and upholding company policies.

You will work closely with sales teams and leadership to drive performance, provide constructive feedback, monitor behavior trends, and raise escalations when needed. This position requires integrity and commitment to process excellence.

Responsibilities

• Evaluate sales interactions to ensure adherence to our sales consultation process and company policies.
• Provide detailed feedback to sales leadership on interactions, focusing on areas for improvement and best practices.
• Identify and communicate compliance issues related to important company policies.
• Identify and communicate opportunities for leaders to enhance the performance of their teams.
• Monitor agent and team behavior trends, identifying areas for improvement and opportunities for growth.
• Identify, document, and raise agent behavior escalations to leadership.
• Stay current with all sales processes, systems, products, policies and general knowledge by attending all provided training, reviewing all agent resources and materials.
• Act with the highest integrity on behalf of the company to ensure all processes are adhered to

Job description

WebHosting is seeking a dynamic and motivated Sales Quality Specialist to join our team in Cebu City. The role focuses on evaluating sales interactions, ensuring adherence to our consultation process, and upholding company policies.

You will work closely with sales teams and leadership to drive performance, provide constructive feedback, monitor behavior trends, and raise escalations when needed. This position requires integrity and commitment to process excellence.