Sales Coach (Cebu Based - Dayshift)

Regent Business Process Inc.; Cebu City; On-site; PHP 335,000 - 580,000; Full time

Job summary

Regent Business Process Inc. is seeking a Training Specialist to design and deliver sales-focused training for our agents. The role emphasizes coaching, performance feedback, and continuous improvement of learning programs in a fast-paced environment.

You will facilitate both classroom and virtual sessions, align materials with business objectives, and collaborate with Quality, BI, and Operations teams to drive measurable outcomes and improved KPIs.

Qualifications

• Strong verbal communication and coaching abilities.
• Written documentation and materials updating.
• Proficiency in MS Office, Google Workspace; Monday.com.
• Experience in sales, customer service, or training is desirable.
• Familiarity with adult learning principles is a plus.

Responsibilities

• Facilitate classroom and virtual training sessions focused on sales techniques, product knowledge, call handling, customer service, and technical support.
• Design, update, and deliver engaging sales-focused training materials aligned with business needs, process improvements, and company objectives.
• Provide coaching, mentoring, and performance feedback to agents and team members to improve service quality, sales performance, and conversion rates.
• Collaborate with Quality, BI, Operations, and Management teams to align training initiatives with sales insights, performance metrics, and business trends.
• Track, monitor, and report training outcomes, agent performance, and development progress to stakeholders and leadership teams.
• Measure training effectiveness through evaluations, assessments, feedback sessions, and performance monitoring.
• Promote a sales-driven culture by integrating persuasive communication, consultative selling, objection handling, and customer engagement strategies into training programs.
• Continuously improve training processes by implementing innovative, interactive, and engaging learning methods.
• Support and supervise sales teams by providing ongoing coaching, motivation, and performance management to ensure achievement of sales targets and KPIs.
• Assist in developing future team leaders and Sales Coaches through mentorship and supervisory guidance.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Tools

MS Office

Google Workspace

Monday.com

Job description

Job Responsibilities:

• Facilitate classroom and virtual training sessions focused on sales techniques, product knowledge, call handling, customer service, and technical support.

• Design, update, and deliver engaging sales-focused training materials aligned with business needs, process improvements, and company objectives.

• Provide coaching, mentoring, and performance feedback to agents and team members to improve service quality, sales performance, and conversion rates.

• Collaborate with Quality, BI, Operations, and Management teams to align training initiatives with sales insights, performance metrics, and business trends.

• Track, monitor, and report training outcomes, agent performance, and development progress to stakeholders and leadership teams.

• Measure training effectiveness through evaluations, assessments, feedback sessions, and performance monitoring.

• Promote a sales-driven culture by integrating persuasive communication, consultative selling, objection handling, and customer engagement strategies into training programs.

• Continuously improve training processes by implementing innovative, interactive, and engaging learning methods.

• Support and supervise sales teams by providing ongoing coaching, motivation, and performance management to ensure achievement of sales targets and KPIs.

• Assist in developing future team leaders and Sales Coaches through mentorship and supervisory guidance.

Job Requirements:

• Strong verbal communication skills, with the ability to confidently facilitate training sessions and coach individuals or groups.

• Good written communication skills for documentation, feedback, and updating training materials.

• Basic to intermediate proficiency in MS Office, Google Workspace, and Monday.com for task management, reporting, and presentation development.

• Strong interpersonal skills, with the ability to collaborate effectively with trainers, agents, and managers.

• Excellent organizational skills, with the ability to manage training schedules and maintain accurate records.

• Ability to work both independently and as part of a team in a fast-paced environment.

• Previous experience in sales, customer service, technical support, or training is highly desirable.

• Familiarity with adult learning principles, coaching methods, and virtual facilitation tools is a plus.

• Willingness to learn and adapt to evolving training methods, business needs, and tools.Preferred candidates will have prior training background.

• Experience as a Sales Coach with supervisory experience is highly preferred.