BPO Sales Coach - Cebu City

TASQ Staffing Solutions; Cebu City; On-site; PHP 300,000 - 480,000; Full time

Job summary

TASQ Staffing Solutions is seeking a Sales Coach for our Cebu City operation. This onsite role requires a college graduate with at least 1 year of coaching or leadership experience in a sales or call center setting, and familiarity with CRM, QA tools, and Excel dashboards.

The position involves night shifts, coaching agents on closing techniques, script adherence, and KPI-driven performance reviews to support client goals and quality standards.

Qualifications

• At least 1 year coaching or team leadership experience in a sales environment (call center preferred).
• Experience managing KPIs related to sales quotas across various products.
• Familiarity with Sales CRM, QA tools, and Excel dashboards.

Responsibilities

• Conduct one-on-one coaching sessions with agents, focusing on closing techniques, objection handling, and script adherence.
• Coordinate with the Sales Manager and Team Leads to align coaching efforts with overall business goals.
• Ensure compliance with client-approved scripts, legal disclosures, and quality standards.
• Review and analyze daily and weekly performance reports to identify areas for improvement.

Skills

Coaching

Team leadership

Sales KPIs

Sales CRM

QA tools

Excel dashboards

Education

College Graduate

Tools

Sales CRM

QA tools

Excel

Job description

About the job BPO Sales Coach - Cebu City

Position: Sales Coach Travel Sales (Cebu) | Onsite
Start Date: ASAP

Work Arrangement: 100% Onsite

Shift Schedule & Rest Days: Night shift

Educational Requirement: College Graduate

Work Experience:

• At least 1 year of coaching or team leadership experience in a sales environment, preferably within a call center setting


• Experience managing KPIs related to sales quotas across various products


• Familiarity with Sales CRM, QA tools, and Excel dashboards

Job Responsibilities:

• Conduct one-on-one coaching sessions with agents, focusing on closing techniques, objection handling, and script adherence


• Coordinate with the Sales Manager and Team Leads to align coaching efforts with overall business goals


• Ensure compliance with client-approved scripts, legal disclosures, and quality standards


• Review and analyze daily and weekly performance reports to identify areas for improvement