Sales Process Manager

Home Credit Philippines; Taguig; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Dayshift

Bonus up to 20%

HMO Day 1

Mental health support

Wellness leaves

Birthday leave

Career mobility

Learning opportunities

Job summary

Home Credit Philippines seeks a Process Manager to bridge strategy and operations, ensuring workflows are efficient, consistent, and scalable. You will own process design, documentation, and governance across Sales and Support functions.

You will lead new process design, drive continuous improvement, oversee audits and compliance, and train teams on updated procedures, with a focus on reducing waste and improving service quality.

Qualifications

• At least 2 years of experience in process management, business analysis, or operational excellence roles.
• Strong analytical and documentation skills.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Design and map new processes to remove bottlenecks and align with strategy.
• Lead process execution, provide support and training, and communicate with stakeholders.
• Document SOPs, update manuals, and ensure audit readiness.
• Update processes owned by Sales teams and monitor KPIs.
• Drive continuous improvement to reduce costs and improve service quality.
• Collaborate with IT, Finance, Sales, Operations for process alignment.
• Onboard and train new team members on Sales processes.

Skills

Process mapping

Analytical skills

MS Office

Data visualization

Tools

Microsoft Visio

Power BI

Tableau

Lucidchart

Job description

Job Description:

About The Job

The primary purpose of a Process Manager is to bridge the gap between high-level business strategy and daily operations by ensuring workflows are efficient, consistent, and scalable. Also acts as a subject matter expert on assigned workflows, maintains documentation, and ensures compliance through quality checks and process support.

What You’ll Do

NEW PROCESSES

• Situation Analysis and Process Design
• Identify bottlenecks, inefficiencies, redundancies or risks and designs process which ensures that every step in the business operation adds value and aligns with strategic goals
• Process Execution & Support
• Facilitate the adoption of new processes by conducting workshops, training colleagues, and maintaining clear communication with stakeholders at all levels
• Provide expertise and support to colleagues on process concerns

EXISTING PROCESSES

• Process Documentation & Compliance
• Maintain and update standard operating procedures/manuals, work instructions, and other process documentation
• Support audits and compliance reviews with accurate documentation and evidence
• Ensure that all audit and compliance audit findings are supported by process documentation
• Ensure that processes owned by other Sales colleagues are regularly updated
• Process Improvement & Performance Monitoring
• Propose and lead continuous improvement initiatives to reduce operational costs, eliminate waste, and improve the quality of service
• Establish and track Key Performance Indicators (KPIs) to measure the effectiveness of process changes and ensure they meet business targets.
• Collaboration & Training
• Work with cross-functional teams (IT, Finance, Sales, Operations) for process alignment
• Assist in onboarding and training new team members. Orients or provide refresher training for other concerned teams/department on Sales processes.

What You Need To Have

• At least 2 years of experience in process management, business analysis, or operational excellence roles.

Technical Proficiency

• Expert knowledge of process mapping tools like Microsoft Visio or any AI tool for process documentation
• Good PC skills (MSWord, Excel, PowerPoint)

Technical Tools: Experience with process mapping and data visualization software such as Microsoft Visio, Lucidchart, Power BI, or Tableau.

• Analytical Skills: Strong ability to conduct root cause analysis and interpret complex data to drive decision-making.

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.