Product Support Technical Lead

Home Credit Philippines; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Performance bonus up to 20%

HMO on Day 1 with dependents coverage

Mental health and wellness partners

Wellness leaves and birthday leave

Internal career mobility

Local and international learning

Job summary

Home Credit Philippines is seeking a senior POS systems operations professional to ensure accuracy, stability, and continuous improvement of product configurations and supporting systems. The role involves audits, issue analysis, and cross-system impact assessment to drive preventive solutions and align IT, Process Managers, and stakeholders for reliable POS loan applications.

You will partner with Product and Process Managers to address gaps, validate changes, and ensure alignment between

Qualifications

• 4–7+ years in product support, POS systems, or technical operations.
• Experience with system issues, audits, or process improvements.
• Strong stakeholder management and collaboration skills.
• Ability to translate technical findings into actionable insights.
• Comfortable working across multiple teams and functions.
• Strong analytical thinking and attention to detail.
• Ability to identify trends, risks, and cross-system impacts.

Responsibilities

• Audit POS product systems, workflows, data, and product code setups to identify gaps, risks, and inefficiencies.
• Perform root cause analysis of tickets and escalations for complex code setup issues.
• Collaborate with IT, Product, and Process Managers to implement improvements and track impact.
• Maintain audit-ready documentation of setup rules and dependencies.
• Support testing, validation, and rollout of changes across systems.
• Monitor issue trends and provide insights to reduce recurring defects.

Skills

Stakeholder management

Analytical thinking

Cross-functional collaboration

Requirement translation

Process improvement

POS systems experience

System audits

Data governance

Tools

Jira

Confluence

Job description

Job Description:

About The Job

The primary roles is to ensure the accuracy, stability, and continuous improvement of POS product configurations and supporting systems. To identify and address system, data, and process gaps through audits, issue analysis, and cross-system impact assessment. To drive preventive solutions and enable alignment across IT, Process Managers, and stakeholders for efficient and reliable POS loan applications.

What You’ll Do

• System Audit, Issue Analysis & Continuous Improvement
• Conduct audits of POS Product systems, workflows, data, and product code setup to identify gaps, risks, and inefficiencies
• Analyze tickets, escalations, and complex product code setup issues to perform root cause analysis (RCA)
• Translate findings into actionable improvements and track implementation impact
• Cross-System Impact Management
• Maintain awareness of interconnected systems (Finance, CRM, Risk, IT) affecting POS and product code setup
• Assess impacts of system or setup changes on POS outputs and downstream processes
• Support testing, validation, and rollout of changes
• Process Collaboration & Optimization Support
• Partner with Product and Process Managers on system constraints and product code setup-related gaps
• Validate feasibility of process changes based on system behavior and dependencies
• Ensure alignment between documented processes and system execution via Confluence and other platforms

Stakeholder & Technical Coordination

• Act as escalation point for complex system and high-impact product code setup issues using Jira
• Perform product code setup for non-standard or complex cases requiring validation or design input
• Collaborate with IT and business teams on issue resolution and enhancements
• Data, Reporting & Governance
• Monitor issue trends, recurring defects, and product code setup errors
• Provide insights to improve setup accuracy and reduce recurring issues
• Maintain audit-ready documentation, including setup rules and dependencies

What You Need To Have

• At least 4 to 7+ years of experience in product support, POS systems, or technical operations
• Experience handling system issues, audits, or process improvement initiatives
• Strong stakeholder management and collaboration skills
• Ability to translate technical findings into actionable insights
• Comfortable working across multiple teams and functions
• Strong analytical thinking and attention to detail
• Ability to identify trends, risks, and cross-system

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.