Sales Ops & Support Coordinator I — Customer Impact

Vertiv Co; Mandaluyong; Presencial; PHP 360.000 - 420.000; Jornada completa

Descripción de la vacante

Vertiv in the Philippines is seeking a Coordinator I to handle customer inquiries via the 800 line and support mailbox, ensuring response within defined SLAs. The role involves mapping registrations, reviewing project workflows, and coordinating with internal teams to fulfill customer requests.

Ideal candidates bring a Bachelor's degree, 2 years in customer service, and at least 1 year in a Vertiv customer service environment, with strong communication and organizational skills.

Formación

• Bachelor’s Degree of any 4-year course.
• 2-year experience in Customer Service.
• 1-year experience with Vertiv Customer service environment.
• Customer-focused and action-oriented with high attention to detail.
• Strong communication skills and ability to multitask.

Responsabilidades

• Map registrations from IMPartner to Oracle Sales Cloud.
• Ensure timely completion of workload and monitor related tickets.
• Maintain accuracy and adhere to service level expectations.
• Support in answering general inquiries and escalation on complaints.
• Coordinate with cross-functional teams to fulfill requests.
• Update trackers and participate in team meetings and briefings.
• Provide back-up for related functions to ensure business continuity.

Conocimientos

Customer service

Communication skills

Multitasking

Attention to detail

Organizational skills

Educación

Bachelor’s degree

Descripción del empleo

Vertiv in the Philippines is seeking a Coordinator I to handle customer inquiries via the 800 line and support mailbox, ensuring response within defined SLAs. The role involves mapping registrations, reviewing project workflows, and coordinating with internal teams to fulfill customer requests.

Ideal candidates bring a Bachelor's degree, 2 years in customer service, and at least 1 year in a Vertiv customer service environment, with strong communication and organizational skills.