Service Operations & Support Coordinator

Vertiv; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

Vertiv in Metro Manila is seeking a Service Administrative Specialist to provide high-quality support across service admin processes, ensuring data accuracy in designated systems. You will process transactions timely and deliver essential reports to internal and external customers.

The successful candidate will have 1–3 years in a service/administrative role, strong organizational and analytical skills, and fluent English.

Qualifications

• College graduate of any course.
• 1-3 years of related experience.
• Experience in a service environment performing administrative functions.
• Experience in supply chain (order management, purchasing, logistics).
• Strong administration, analytical and organizational skills.
• Initiative with ownership and responsibility.
• Keen attention to details.
• Comprehensive administrative/back-office experience.
• Time management skills.
• Able to work with minimal supervision.
• Team player.
• Strong service business knowledge.
• Fluent English written and verbal.
• Knowledge of computer systems; ERP (Oracle, SAP) is a plus.

Responsibilities

• Provide high-quality support in service administrative processes and ensure data accuracy in databases.
• Process transactions timely and accurately with focus on quality.
• Ensure monitoring and timely delivery of required reports.
• Provide required information to internal and external customers.
• Adhere to SLAs for SSA transactions (Warranty).
• Submit SSA reports on time.
• Support productivity and efficiency improvements.
• Support individual development and take on stretch assignments.

Skills

Fluent English

Analytical skills

Organizational skills

Initiative

Attention to detail

Time management

Team player

Education

College degree

Tools

Oracle

SAP

Excel

Job description

Vertiv in Metro Manila is seeking a Service Administrative Specialist to provide high-quality support across service admin processes, ensuring data accuracy in designated systems. You will process transactions timely and deliver essential reports to internal and external customers.

The successful candidate will have 1–3 years in a service/administrative role, strong organizational and analytical skills, and fluent English.