Sales Operations Specialist

Regent Distributor Philippines Inc.; Taguig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A retail company in luxury goods is looking for a customer-centric leader to enhance their clientele base. The ideal candidate will have at least 5 years of retail experience, particularly in luxury brands. Responsibilities include providing exemplary customer service, guiding staff, and ensuring an organized sales environment. Flexible working hours, including weekends and holidays, are required.

Qualifications

• 5+ years of retail experience, preferably in luxury brands or cigar products.
• Strong understanding of sales and customer service principles.
• Able to work with minimum supervision and be goal-oriented.

Responsibilities

• Lead by example in providing excellent customer service.
• Engage and maintain communication with clientele.
• Ensure the sales floor is organized and welcoming.
• Guide staff to achieve sales targets through upselling.

Skills

Excellent communication and interpersonal skills

Sales expertise

Customer service experience

Inventory management

Education

College Graduate

Job description

Responsibilities

• Lead by example to her subordinates by providing excellent customer service by offering product information, recommendations and answers to customer queries.
• Leads in maintaining and growing the clientele base through excellent customer service, active engagement and regular communication with customers
• Initiate to staff to hit monthly sales targets by conducting upselling and cross-selling of products to process sales transactions.
• Guiding the staff in maintaining inventory and keeping of the sales floor organized, clean and comfortable.
• Ensure customers are well-informed on any current sales, rewards programs, and store return policy.

Qualifications

• College Graduate
• With at least 5 years retail experience. Experience in Cigar product or handling a luxury men's brand is a plus.
• With a strong understanding of sales, customer service and inventory management.
• Excellent communication and interpersonal skills, with the ability to engage and build relationships with customers.
• Goal-oriented and can work with minimum supervision o Willing to be assigned in NEWPORT / BGC or COD shifting schedules with a six (6) day work schedule.
• Must be willing to work on weekends and holidays.