Sales & Operations Manager (Homebased + Mid-shift)

Outsourced Quality Assured Services Inc. (ISO Certified); Metro Manila; Hybrid; PHP 1,000,000 - 2,100,000; Full time

Job summary

Outsourced Quality Assured Services, Inc. is seeking a Sales & Operations Manager to drive growth for a Life Sciences consulting practice. The role blends B2B development, recruitment, and operations across Europe and other regions, with CRM-driven processes and documentation control.

You will build targeted lists, run multi-channel outreach, manage candidate pipelines, and support client mandates while maintaining strong CRM hygiene and operational rigor.

Qualifications

• 5–8 years of total professional experience.
• At least 2 years of B2B outbound sales or BD/SDR experience.
• Experience in operations, recruitment, or life sciences B2B services.
• CRM usage as a core daily activity with data quality focus.
• Bachelor's degree required; life sciences degree preferred.

Responsibilities

• Research and identify prospective clients in pharma, medical devices, biotech and life sciences.
• Conduct daily outbound prospecting via LinkedIn, email, and phone.
• Engage decision-makers in Quality, Regulatory, Compliance and Operations.
• Maintain CRM hygiene and manage candidate and client documentation.
• Support recruitment mandates by sourcing and screening consultants.
• Manage multiple mandates and ensure timely shortlisting.

Skills

Lead generation

CRM management

Outbound sales

LinkedIn outreach

Research skills

Account research

Communication

Education

Bachelor's degree

Life sciences degree preferred

Tools

LinkedIn Sales Navigator

Teamleader

HubSpot

Salesforce

Pipedrive

Microsoft 365

Job description

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Summary

We are looking for a highly capable Sales & Operations Manager to support the growth and day-to-day operations of a consulting business focused on the Life Sciences industry.

This is a hybrid role combining B2B business development and sales with recruitment and operational management. Approximately half of the role will focus on identifying, researching, and engaging prospective life sciences clients across Belgium, the Netherlands, Germany, and France. The other half will focus on supporting active recruitment mandates, maintaining the CRM and candidate database, sourcing consultants, preparing documentation, and ensuring operational processes run smoothly.

The ideal candidate is both a hunter and an operator—someone who is comfortable with outbound sales but equally comfortable managing databases, sourcing candidates, preparing documents, and maintaining operational rigor.

Key Responsibilities

Sales & Business Development

• Research and identify prospective clients within the pharmaceutical, medical device, biotechnology, and broader life sciences sectors.
• Conduct daily outbound prospecting through LinkedIn, email, and phone.
• Identify and engage decision-makers across Quality, Regulatory, Compliance, and Operations functions.
• Build and manage targeted prospect lists and account research.
• Develop and execute multi-touch outbound sequences across LinkedIn, email, and phone.
• Book qualified discovery meetings for senior leadership.
• Track sales activities, responses, opportunities, and follow-ups within the CRM.
• Research prospects and companies to develop relevant, personalized outreach rather than relying on generic messaging.
• Monitor outbound performance, including activity levels, response rates, and meeting conversion.
• Maintain an active and well-organized sales pipeline.

Recruitment & Operations

• Support active recruitment mandates by sourcing, screening, and shortlisting qualified life sciences consultants.
• Research and assess consultant CVs to determine whether experience and project history align with the required seniority.
• Maintain and continuously improve the consultant database and talent bench.
• Keep candidate information, availability, references, and other relevant records accurate and up to date.
• Prepare candidate and client documentation, dossiers, and other operational materials.
• Manage multiple active mandates and consultant pipelines simultaneously.
• Help ensure new mandates are actioned quickly, with qualified candidates shortlisted within agreed timelines.
• Maintain strong CRM hygiene across both sales and recruitment records.
• Identify process gaps and contribute to improving SOPs, documentation, and internal workflows.
• Ensure prospect, candidate, and account information is consistently structured and properly tagged.

CRM & Database Management

• Own the day-to-day accuracy and organization of CRM records.
• Build and maintain structured prospect, account, and candidate databases.
• Create and maintain views, reports, lists, and sequences as required.
• Ensure required fields and records remain complete and accurate.
• Use CRM data to monitor sales activity, recruitment activity, and pipeline performance.

Required Qualifications & Experience

• 5–8 years of total professional experience.
• At least 2 years of B2B outbound sales, business development, or SDR/BDR experience, preferably selling professional services, recruitment, consulting, or technical solutions to EU, UK, or Australian clients.
• At least 2 years of experience in operations, recruitment, staffing, healthcare, life sciences, or B2B services operations.
• Experience managing daily outbound activity, contact targets, outreach sequences, and discovery-call generation.
• Demonstrated experience using a CRM as a core part of daily work, including maintaining data quality, building views/reports, and managing outreach sequences.
• Bachelor's degree required.
• A degree in Pharmacy, Medical Technology, Nursing, Psychology, Business Administration, or a related field is preferred.

Life Sciences Knowledge

Candidates should have a working understanding of common life sciences and regulatory terminology, including:

• CE Marking
• MDR
• IVDR
• ISO 13485
• GMP
• GDP
• GxP
• CSV
• Quality Assurance (QA)
• Regulatory Affairs (RA)
• Technical Files
• Notified Bodies

You should be comfortable reviewing a regulatory or life sciences consultant's CV and assessing whether their experience and project history align with their stated level of seniority.

Technical Skills

• Strong hands‑on experience with LinkedIn Sales Navigator, including Boolean searches, lead generation, account research, and targeted outreach.
• Experience creating and managing multi‑touch outbound sequences through LinkedIn, email, and phone.
• Experience with B2B CRM platforms such as Teamleader, HubSpot, Salesforce, Pipedrive, or similar.
• Comfortable using VoIP/softphone systems for outbound prospecting and consultant calls.
• Intermediate proficiency in Microsoft 365, particularly Outlook, Teams, SharePoint, and Excel.
• Strong database management and data organization skills.
• Comfortable working with structured information and maintaining accurate metadata across records.
• Familiarity with GDPR principles relevant to B2B prospecting, including legitimate interest and Data Processing Agreements.

Communication Skills

• Excellent written English, ideally at C1/C2 level.
• Clear, concise, and direct communication style.
• Comfortable communicating with European clients and working with different European accents.
• Able to adapt communication style to Belgian, Dutch, German, and French business environments.
• Strong written communication skills for emails, LinkedIn outreach, CRM notes, candidate dossiers, and documentation.
• Dutch, French, or German language skills are an advantage but not required.

Key Competencies

Sales & Business Development

• Strong prospecting and lead‑generation skills.
• Comfortable with cold outreach and rejection.
• Consultative rather than script-driven sales approach.
• Strong research skills and ability to personalize outreach.
• Persistent and results‑oriented.

Operational Excellence

• Highly organized and detail‑oriented.
• Strong CRM and database discipline.
• Able to manage multiple recruitment mandates and sales activities simultaneously.
• Comfortable working with volume without sacrificing accuracy.
• Proactive in identifying and resolving operational issues.

Judgment & Problem Solving

• Strong ability to assess candidate and prospect information critically.
• Able to identify inconsistencies, gaps, or questionable information.
• Knows when to escape issues and when to make decisions independently.
• Comfortable challenging existing processes and proposing improvements.

Collaboration & Adaptability

• Comfortable working independently while collaborating closely with senior leadership.
• Able to operate effectively in an evolving environment where processes are continuously being developed.
• Open to feedback and capable of adapting quickly.
• Demonstrates a long‑term commitment to the role.

Preferred / Nice‑to‑Have Experience

• Previous SDR/BDR experience within consulting, staffing, recruitment, or professional services.
• Experience generating measurable outbound results such as meetings booked, pipeline generated, or sequences executed.
• Experience working within a life sciences shared services, pharmaceutical, medical device, healthcare, or biotechnology environment.
• Recruitment experience placing candidates into regulated industries.
• Previous exposure to Belgian, Dutch, German, or broader European clients.
• Hands‑on experience with Teamleader or another CRM with sequencing functionality.
• Experience writing LinkedIn InMail campaigns and Sales Navigator search strings.
• Experience maintaining a knowledge base or operating playbook using Notion, Confluence, SharePoint, or similar platforms.

What Success Looks Like

Within the first 90 days, success in this role will include:

Sales

• Consistently completing 15–20 prospect contacts per working day across LinkedIn, email, and phone.
• Booking approximately 8–12 qualified discovery calls per month.
• Building and maintaining a pipeline of 50+ researched target accounts.
• Running multiple outbound sequences simultaneously and monitoring their performance.

Operations

• Building a strong and well‑maintained consultant bench.
• Supporting the sourcing and vetting of 100+ consultants.
• Achieving a strong technical screening pass rate among candidates sourced.
• Providing qualified shortlists within approximately 48 hours of receiving a new mandate.
• Maintaining 95%+ CRM hygiene across required fields and active records.

The successful candidate will be someone who can help build both the sales pipeline and operational foundation of a growing life sciences business.

Work Schedule & Setup

• Location: Metro Manila preferred; remote setup
• Employment Type: Full‑time, dedicated
• Schedule: Monday to Friday
• Hours: 2:00 PM – 11:00 PM PHT
• Seasonal adjustment may apply during European winter time, shifting to 2:00 PM – 11:00 PM PHT.
• Stable home internet connection of at least 50 Mbps, with backup connectivity preferred.
• Quiet and professional workspace suitable for client calls.

Note:

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

In compliance to data privacy law, make sure that the following is included at all times:

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above‑stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.