Sales and Marketing VA

VA Masters; Isabela; Sur place; PHP 420 000 - 660 000; Plein temps

Résumé du poste

VA Masters in the Philippines is seeking a sales-focused professional to drive fast follow-up with US customers, manage CRM, monitor marketing campaigns, and report on performance across multiple locations.

You will respond quickly to quotes, book jobs, upsell services, handle inquiries via phone and text, and analyze data to spot trends and cost-saving opportunities. This role requires an owner’s mindset and strong communication skills.

Qualifications

• Proven experience in inside sales, outbound calling, or lead follow-up, with a track record of converting leads
• Excellent spoken and written English, with confidence speaking to US customers by phone and text
• Hands‑on experience working in a CRM, including logging activity and running reports
• Strong spreadsheet skills (Google Sheets or Excel) and the ability to analyze data and spot trends
• Proficiency in Google Workspace and the ability to pick up new software quickly
• Experience posting and monitoring content on major social media platforms
• Proactive, owner‑minded approach to spotting problems and opportunities
• Trustworthy in your follow-through, thorough with the fine print, and productive without needing close direction
• Strong communication skills

Responsabilités

• Watch the CRM throughout the day for new quotes, bookings, cancellations, and voided jobs, and act quickly on every opportunity
• Call new quote requests promptly to close the sale and upsell additional services
• Follow up on unbooked quotes, missed calls from local service ads, and inbound text inquiries to win back lost business
• Call outbound prospects and campaign responses, and nurture interested leads through to a booking
• Look into cancellations and voided jobs to learn why they were lost, and win customers back where possible
• Text recent customers to ask about their experience, send Google review links to satisfied customers, monitor reviews across all locations, and escalate complaints or negative reviews to management
• Post approved content and monitor comments and messages across Facebook, Instagram, X, YouTube, LinkedIn, Nextdoor, and Patch, flagging potential leads and customer issues
• Track advertising and campaign performance (Google Local Services Ads, PPC/Performance Max, AI platform ads, and email campaigns) and run daily competitor searches in key service areas
• Run and analyze CRM and advertising reports on jobs, revenue, locations, service types, lead sources, conversions, and cancellations to show where revenue is won and lost
• Review fuel card, toll, and vehicle-tracking reports to flag unusual activity and cost-saving opportunities, and support management with data entry, CRM upkeep, spreadsheets, and research

Connaissances

Inside sales

Lead follow-up

English proficiency

CRM experience

Data analysis

Google Workspace

Social media monitoring

Owner mindset

Communication skills

Outils

CRM system

Google Sheets

Excel

Google Local Services Ads

Performance Max

Social media tools

Description du poste

Job Summary:

Fast follow-up wins jobs that slow follow-up loses, and a proactive, sales-minded professional will make sure our multi-location home services business gets the first call in. You will help us book more jobs, recover lost opportunities, and strengthen customer loyalty. The core of the role is quick, consistent lead follow-up by phone and text, backed by CRM management, marketing monitoring, and business reporting. We are looking for someone who is confident speaking with US customers, comfortable with numbers, and who thinks like an owner rather than working through a checklist.

Key Responsibilities:

• - Watch the CRM throughout the day for new quotes, bookings, cancellations, and voided jobs, and act quickly on every opportunity
• - Call new quote requests promptly to close the sale and upsell additional services
• - Follow up on unbooked quotes, missed calls from local service ads, and inbound text inquiries to win back lost business
• - Call outbound prospects and campaign responses, and nurture interested leads through to a booking
• - Look into cancellations and voided jobs to learn why they were lost, and win customers back where possible
• - Text recent customers to ask about their experience, send Google review links to satisfied customers, monitor reviews across all locations, and *escalate complaints or negative reviews to management* right away
• - Post approved content and monitor comments and messages across Facebook, Instagram, X, YouTube, LinkedIn, Nextdoor, and Patch, flagging potential leads and customer issues
• - Track advertising and campaign performance (Google Local Services Ads, PPC/Performance Max, AI platform ads, and email campaigns) and run daily competitor searches in key service areas
• - Run and analyze CRM and advertising reports on jobs, revenue, locations, service types, lead sources, conversions, and cancellations to show where revenue is won and lost
• - Review fuel card, toll, and vehicle-tracking reports to flag unusual activity and cost‑saving opportunities, and support management with data entry, CRM upkeep, spreadsheets, and research

Mandatory Skills:

• - Proven experience in inside sales, outbound calling, or lead follow-up, with a track record of converting leads
• - Excellent spoken and written English, with confidence speaking to US customers by phone and text
• - Hands‑on experience working in a CRM, including logging activity and running reports
• - Strong spreadsheet skills (Google Sheets or Excel) and the ability to analyze data and spot trends
• - Proficiency in Google Workspace and the ability to pick up new software quickly
• - Experience posting and monitoring content on major social media platforms
• - Proactive, owner‑minded approach to spotting problems and opportunities
• - Trustworthy in your follow-through, thorough with the fine print, and productive without needing close direction
• - Strong communication skills

Preferred Skills:

• - Experience in a home service business (cleaning, HVAC, plumbing, pest control, or similar)
• - Familiarity with Google Local Services Ads, Google Ads, or Performance Max campaigns
• - Proven upselling experience
• - Experience with call tracking or marketing attribution tools
• - Background in customer service or online review management
• - Experience reviewing fleet or expense reports such as fuel cards, tolls, or GPS tracking
• - Skilled at moving several priorities forward over the same stretch, tracking deadlines closely and raising delays early

Why Join Us:

Join a hands‑on, owner‑led team where your work directly drives revenue and your ideas are heard. You will build skills across sales, marketing, and business analytics, with real room to take ownership and grow with us.