Sales-Driven Customer Support & Reservations Specialist

JACSS Dynamic Business Outsourcing Solutions & Services, Inc.; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Job summary

JACSS Dynamic Business Outsourcing Solutions & Services, Inc. is seeking a Customer Support & Reservation representative to act as a brand ambassador and deliver an exceptional customer experience across inquiries, bookings, and sales opportunities.

You will handle inbound calls, manage bookings and amendments, promote rental vehicle services, and process transactions using Car Rental software, while upselling and retaining customer business.

Qualifications

• Experience in a fast-paced office environment with adaptability and confidentiality.
• Strong organizational skills to manage multiple tasks and meet deadlines.
• Excellent interpersonal skills and team spirit.
• Initiative to work independently while collaborating effectively in a team.
• Strong verbal and written communication skills.
• Ability to engage with diverse customers and deliver outstanding service.

Responsibilities

• Deliver a personal and excellent customer experience.
• Handle inbound calls efficiently across multiple queues and channels.
• Manage customer bookings, amendments, complaints, and inquiries with professionalism.
• Promote and sell rental vehicle services.
• Process business transactions using Car Rental software.
• Provide solutions to retain customer business.
• Use web-based tools to communicate and confer with customers.
• Recommend upgrades, features, rate plans, and accessories.
• Stay updated on services, products, and promotions.
• Explain booking terms and conditions clearly.
• Assist customers with additional requirements and arrange airport transfers.
• Perform other duties as requested by management.

Skills

Customer service

Sales

Time management

Communication

Tools

Car Rental Software

Job description

JACSS Dynamic Business Outsourcing Solutions & Services, Inc. is seeking a Customer Support & Reservation representative to act as a brand ambassador and deliver an exceptional customer experience across inquiries, bookings, and sales opportunities.

You will handle inbound calls, manage bookings and amendments, promote rental vehicle services, and process transactions using Car Rental software, while upselling and retaining customer business.