Travel Sales - CSR

PM Consulting; Cebu City; On-site; PHP 223,000 - 312,000; Full time

Job summary

PM Consulting is seeking a Customer Service Representative – Travel Sales in Cebu City to assist customers with travel-related needs and convert inquiries into bookings and sales. The role emphasizes strong communication, sales drive, and delivering excellent service in a fast-paced travel environment.

The ideal candidate will have at least 1 year of BPO or customer service experience, preferably in travel, airline, or hospitality settings, and a willingness to work shifting schedules including

Qualifications

• At least 1 year of BPO/customer service experience.
• Experience in Travel Sales, Airline, Travel Account, or Reservation processes is a plus.
• Strong verbal and written English communication skills.
• Customer-focused with strong interpersonal and problem-solving abilities.
• Willing to work shifting schedule, weekends and holidays.
• Onsite work requirement.

Responsibilities

• Handle inbound customer inquiries via phone, email, chat, or other channels.
• Assist customers with flight, hotel, vacation package, and other travel bookings.
• Understand customer travel requirements and recommend products.
• Provide accurate information on fares, schedules, availability and policies.
• Convert inquiries into confirmed bookings and sales.
• Upsell and cross-sell travel products when appropriate.
• Process booking changes, cancellations, and rebookings.
• Resolve concerns professionally while maintaining a positive experience.
• Maintain accurate customer and booking information in the system.
• Meet or exceed sales, conversion, quality, and customer satisfaction targets.
• Follow company policies and travel guidelines.

Skills

Communication skills

Sales skills

Customer service

Job description

We are looking for a Customer Service Representative – Travel Sales to join our team. The role is responsible for assisting customers with their travel-related needs, providing excellent customer service, and converting inquiries into successful bookings and sales.

The ideal candidate has strong communication and sales skills, enjoys interacting with customers, and has a passion for travel and hospitality.

Key Responsibilities

• Handle inbound customer inquiries through phone, email, chat, or other communication channels.
• Assist customers with flight, hotel, vacation package, and other travel-related bookings.
• Understand customer travel requirements and recommend appropriate products or services.
• Provide accurate information on fares, schedules, availability, policies, and travel packages.
• Convert customer inquiries into confirmed bookings and sales.
• Upsell and cross-sell additional travel products and services when appropriate.
• Process booking changes, cancellations, rebookings, and other travel-related requests.
• Resolve customer concerns professionally while maintaining a positive customer experience.
• Ensure accurate documentation and processing of customer transactions.
• Meet or exceed assigned sales, conversion, quality, and customer satisfaction targets.
• Follow company policies, travel guidelines, and standard operating procedures.
• Maintain accurate customer and booking information in the system.

Qualifications

• At least 1 year of BPO/customer service experience, preferably with travel, airline, hotel, hospitality, or sales experience.
• Experience in Travel Sales, Airline, Travel Account, or Reservation processes is an advantage.
• Strong verbal and written English communication skills.
• Customer-focused with strong interpersonal and problem-solving skills.
• Comfortable handling sales conversations and meeting sales targets.
• Ability to multitask and navigate multiple systems while assisting customers.
• Willing to work on a shifting schedule, weekends, and holidays.
• Willing to work onsite, depending on business requirements.