Voice Customer Support Specialist — Reservations & CRM

Outsourcey; Philippines; Remote; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

HR function shaping

Job summary

Outsourcey in the Philippines seeks a customer support specialist to join our expanding team. You will handle emails, live chats, and inquiries, guiding customers through reservations and services while maintaining accuracy and courtesy.

We value 2.5+ years in customer support or related roles, strong communication, organizational skills, and the ability to manage multiple inquiries. A proactive, independent work style and familiarity with CRM tools are a plus.

Qualifications

• Min 2.5 Years of Proven Experience in customer support, customer service, hospitality, reservations, or administrative support
• Strong email communication and customer service abilities
• Strong organizational skills and attention to detail
• Ability to manage multiple customer inquiries simultaneously
• Comfortable working with reservation systems, customer databases, and CRM platforms
• Strong problem-solving and conflict-resolution skills
• Professional, friendly, and customer-focused attitude
• Ability to work independently and maintain responsiveness throughout the day

Responsibilities

• Respond promptly and professionally to customer emails and online inquiries
• Answer customer questions regarding services, reservations, pricing, availability, policies, and general information
• Provide accurate information and assist customers throughout the booking and reservation process
• Monitor shared inboxes and ensure all customer inquiries receive timely responses
• Follow up with customers regarding reservations, changes, cancellations, and special requests
• Assist customers with modifying, updating, or confirming reservations when needed
• Handle customer concerns and resolve issues in a professional and solution-oriented manner
• Coordinate with internal team members to ensure customer requests are fulfilled accurately
• Maintain detailed records of customer interactions and communications
• Assist with data entry and administrative support related to reservations and customer service
• Respond to website inquiries, contact forms, and online messages
• Monitor and respond to customer messages on social media platforms when needed
• Make occasional outbound or inbound phone calls when email communication is insufficient or immediate assistance is required
• Help identify recurring customer issues and recommend process improvements

Skills

Customer support

Email communication

Organizational skills

Multitasking

CRM platforms

Problem-solving

Customer-focused

Independent work

Tools

Reservation systems

CRM software

Databases

Job description

Outsourcey in the Philippines seeks a customer support specialist to join our expanding team. You will handle emails, live chats, and inquiries, guiding customers through reservations and services while maintaining accuracy and courtesy.

We value 2.5+ years in customer support or related roles, strong communication, organizational skills, and the ability to manage multiple inquiries. A proactive, independent work style and familiarity with CRM tools are a plus.