Reservations Specialist

Jardine Service Centre; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

Jardine Service Centre Philippines is seeking a Reservations Sales Agent to handle room reservations via phone, email, online booking platforms and live chat. The role requires accurate processing of bookings and the ability to convert inquiries into confirmed sales in line with hotel targets.

The incumbent will input, update, and access data in the reservation system, communicate effectively across departments, and upsell hotel services to delight guests.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field.
• 1–2 years in a customer service or reservations role within hotel, travel agency, or call center.
• Working knowledge of Opera, Infor, or similar PMS and reservation platforms.
• Ability to upsell hotel services and convert inquiries into sales.

Responsibilities

• Handle room reservations through phone, email, online platforms, and live chat.
• Input, update and access data in reservation system per hotel standards.
• Coordinate with Sales, Front Office, Concierge, Guest Relations and F&B to fulfill requests.
• Upsell services including restaurant reservations, Spa and fitness offers.
• Perform other administrative tasks as assigned.

Skills

Fluent English

Communication skills

Organizational skills

Customer service

Education

Bachelor's Degree in Hospitality Management

Tools

Opera PMS

Infor PMS

Microsoft Office

Outlook

Excel

Job description

Jardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating transactional and rule-based activities. We aim to deliver world-class services to our internal customers in a cost-efficient manner via process harmonization, application of state-of-the-art technologies, automation and process simplification.

We are looking for a Reservations Sales Agent to handle room reservations received through phone, email, online booking platforms, and live chat. The role requires accurate processing of bookings and the ability to convert inquiries into confirmed sales in line with hotel targets.

Duties and Supporting Responsibilities:

• Support the Reservations Department with the day to day running of the operations
• Possess a thorough knowledge of the hotel product and services.
• Handle all guest enquiries and room reservations through multiple platforms in a friendly and highly professional manner, including ensuring all reservations are completed accurately.
• Input, update and access data in reservation system according to the hotel standards, policies and procedures.
• Effectively communicate with guests and amongst various departments, notably Sales, Front Office, Concierge, Guest Relations and F&B, to ensure all guest requests and needs are fulfilled in a timely and effective manner.
• Upsell hotel services including but not limited to restaurant reservations, Spa and fitness offers that delights our guests
• Perform other administrative tasks as assigned
• Perform any other reasonable duties as required by the department head from time to time.

Qualifications:

• Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 1-2 years of experience in a customer service or reservations role within a hotel, travel agency, or call center environment.
• Working knowledge of Property Management Systems (e.g., Opera, Infor, or similar) and reservation booking platforms.
• Ability to quickly acquire and maintain thorough knowledge of the hotel's products, services, room categories, packages, and promotions.
• Demonstrated capability to convert inquiries into sales and effectively upsell hotel services (e.g., Spa, F&B outlets).
• Excellent verbal and written communication skills, with the ability to handle inquiries professionally across multiple platforms (phone, email, chat).
• Strong organizational skills with attention to detail for accurate data entry and record-keeping.
• Fluency in both spoken and written English.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Demonstrates cooperation and trust with colleagues within the team and across departments. Works well with others to achieve results.
• Reliable, punctual, and demonstrates high personal integrity.
• Remains calm and mature under pressure. Handles unexpected situations with poise and emotional stability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At JSC, you can play a role in our business success. We understand that key to our success is our people, which is our foundation and priority. We invest in our people to ensure we have the right talent with the leadership and strategic skills the company needs for the future.

We are an equal opportunity employer and do not discriminate on the grounds of sex, race, disability, family status or any other factors.