Guest Experience & Reservations Specialist

Satellite Office; Pasig; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Flexible working arrangements

Collaborative team environment

Growth opportunities

Job summary

Satellite Office is seeking a Customer Support & Reservations Associate to join a dynamic, travel-focused team. You will manage guest inquiries, support bookings, and coordinate with operations to ensure memorable stays.

The role emphasizes guest-first service, strong communication, and the ability to upsell relevant experiences across channels. Flexible arrangements and a collaborative environment are offered.

Qualifications

• 5+ years in customer service
• Strong communication skills
• Interest in travel or eco-tourism

Responsibilities

• Manage guest bookings from inquiry to confirmation and post-booking support
• Respond to inquiries across multiple channels
• Coordinate with internal teams to prepare properties for arrival
• Upsell opportunities aligned with guest needs
• Resolve guest issues with a customer-first approach

Job description

Satellite Office is seeking a Customer Support & Reservations Associate to join a dynamic, travel-focused team. You will manage guest inquiries, support bookings, and coordinate with operations to ensure memorable stays.

The role emphasizes guest-first service, strong communication, and the ability to upsell relevant experiences across channels. Flexible arrangements and a collaborative environment are offered.