Sales & Customer support | Australian client | WFH

SourceU; Metro Manila; Remote; PHP 240,000 - 360,000; Full time

Job summary

SourceU is seeking a Customer Support & Sales Coordinator to join our remote team, serving an Australian client. The role combines customer communication, sales assistance, and day-to-day coordination to move opportunities from initial contact through subsequent stages.

You will handle inquiries by phone and email, explain products clearly, and maintain strong relationships with buyers and existing clients while supporting the sales team and coordinating with other departments.

Qualifications

• Excellent spoken English and clear communication in a professional business environment.
• Professional telephone manner and ability to engage with customers.
• Strong interpersonal skills and ability to build trust with clients.
• Experience in customer service, client support, or sales administration.
• Experience in manufacturing, construction, modular buildings, or related field is a plus.

Responsibilities

• Handle incoming customer questions and sales enquiries by telephone and email.
• Explain product and service information clearly, ensuring helpful responses.
• Stay in touch with potential buyers and existing clients to maintain relationships.
• Assist the sales team by following up leads and updating customers on progress.
• Liaise with colleagues across departments to share information and address requests.
• Update customer databases and keep records of conversations and follow-up actions.

Skills

Excellent English

Telephone skills

Interpersonal skills

Sales administration

Customer service

Job description

Sales & Customer support | Australian client | WFH

We are an Australian company focused on producing modular and relocatable building solutions for customers nationwide. Our business is continuing to grow, and we take pride in providing reliable products and responsive customer service.

We're looking for a customer-focused individual to join our team in a role that combines customer communication, sales assistance, and day-to-day coordination.

The Opportunity

As our Customer Support & Sales Coordinator, you'll be one of the main points of contact for customers interested in our products and services. You'll help manage enquiries, keep customers informed, and work closely with the sales team to ensure each opportunity is handled efficiently from the first conversation through to the next stages of the process.

Your Day-to-Day Duties

Handle incoming customer questions and sales enquiries by telephone and email.

Explain product and service information clearly, ensuring customers receive helpful and accurate responses.

Stay in touch with potential buyers and existing clients to maintain positive working relationships.

Assist the sales team by following up leads and keeping customers updated on progress.

Liaise with colleagues across different departments to ensure information is shared and customer requests are addressed.

Update customer databases and keep records of conversations, enquiries, and follow-up actions.

Skills and Experience

We're looking for someone who is approachable, organised, and comfortable communicating with customers in a professional business environment.

You'll ideally bring:

Excellent spoken English and the ability to communicate clearly and confidently.

A professional telephone manner and the ability to engage effectively with Australian customers.

Strong interpersonal skills and the ability to establish trust with prospective and existing clients.

Previous experience in customer service, client support, sales administration, or a similar position.

Experience in manufacturing, construction, modular buildings, transportable structures, or a related field will be an advantage.

Good time management skills, with the ability to prioritise tasks and handle several enquiries at once.