Order Processing & Sales Administrator | Fully Remote | AU Hours

Satellite Office; Metro Manila; Remote; PHP 320,000 - 460,000; Full time

Benefits offered by this job

Work from home

Long-term role

AU business exposure

Supportive team culture

ERP & sales skills growth

Early finish afternoons

Job summary

Satellite Office is expanding its customer operations team from a permanent work-from-home setup in the Philippines. You will handle B2B and B2C orders, liaise with customers on updates, and coordinate with Sales, Warehouse and Accounts to ensure smooth fulfillment.

The role emphasizes excel-enabled data accuracy, high-volume order processing, and strong communication. Enjoy the flexibility of remote work and a schedule aligned to Australian time.

Qualifications

• 2+ years in Sales Administration, Order Processing or Customer Service.
• Experience handling high-volume order processing.
• Excellent attention to detail and data accuracy.
• Intermediate Excel skills including formulas and pivot tables.
• Experience with multiple systems, portals and software platforms.

Responsibilities

• Process B2B and B2C customer orders accurately and efficiently.
• Manage orders from entry through to delivery.
• Liaise with customers regarding order updates, delivery schedules and inquiries.
• Coordinate with Sales, Warehouse and Accounts teams to ensure smooth operations.
• Maintain customer records, product information and system data.
• Monitor order progress and resolve issues proactively.

Skills

Data entry accuracy

Excel (pivot tables)

Customer service

Communication

Attention to detail

Time management

Tools

ERP systems

Portals & software

Job description

Join a growing Australian business and become a key part of a team that supports customers, sales operations, and order fulfillment across multiple channels.

This is a permanent work-from-home opportunity suited to someone who enjoys working in a fast-paced environment, has exceptional attention to detail, and takes pride in delivering excellent customer service.

What's in it for you?

• Permanent work-from-home setup

• Stable long-term opportunity

• Exposure to an Australian business environment

• Collaborative and supportive team culture

• Opportunity to expand your skills in ERP systems, customer operations, and sales administration

• Finish work early and enjoy your afternoons free

What you'll be doing

• Process B2B and B2C customer orders accurately and efficiently

• Manage orders from entry through to delivery

• Liaise with customers regarding order updates, delivery schedules, and inquiries

• Coordinate with Sales, Warehouse, and Accounts teams to ensure smooth operations

• Maintain customer records, product information, and system data

• Monitor order progress and resolve issues proactively

What we're looking for

• At least 2 years of experience in Sales Administration, Order Processing, Customer Service, or a similar role

• Strong experience processing customer orders in a high-volume environment

• Excellent attention to detail and data accuracy

• Intermediate Excel skills including formulas and pivot tables

• Comfortable using multiple systems, portals, and software platforms

• Strong customer service and communication skills

• Experience with catalog maintenance, data entry, and sales support functions

• Ability to manage competing priorities and adapt to different workflows

Working Hours

Australian Eastern Time Schedule

• 4:00 AM to 1:00 PM PH Time during Australian Daylight Savings

• 5:00 AM to 2:00 PM PH Time outside Daylight Savings

This schedule is fixed, so we're looking for someone comfortable working early morning hours.