Lead Qualifier

NEPSE Trading; Philippines; Remote; PHP 2,633,000 - 3,949,000; Full time

Job summary

OutsourcedIn collaborates with a NSW-based residential design and construction company to recruit a Lead Qualifier Customer Service professional. The role is 100% remote, supporting Australian clients and managing inbound/outbound inquiries to qualify leads for the NSW project pipeline.

You will document detailed lead information in the CRM, coordinate with sales/design/estimation teams, and ensure high-quality communication that meets company standards.

Qualifications

• Excellent English communication (verbal and written) with a professional phone manner.
• Experience in customer service, tele-sales, or lead qualification.
• Experience supporting Australian residential or construction businesses.
• Familiarity with NSW building and planning requirements.
• Remote work capability and independent task management.
• Proficient with CRM tools, spreadsheets, and online communication platforms.

Responsibilities

• Handle inbound and outbound client enquiries related to residential design and small projects.
• Qualify leads by assessing interest, budget, site details, and readiness to proceed.
• Provide information on NSW pre-construction process (lot size, zoning, setbacks).
• Maintain lead data and CRM records.
• Coordinate with internal sales, design, and estimating teams for handover of qualified leads.
• Deliver professional communication aligned with company standards.
• Share client feedback and process insights with the team.

Skills

Customer service

Tele-sales

Lead qualification

Australian residential/construction

NSW building knowledge

Remote work

CRM tools

English communication

Tools

Zoom

Teams

Job description

Lead Qualifier Customer Service (Remote) Work From Home | Full-Time | AU Client | Residential Design & Construction (NSW)

OutsourcedIn is partnering with a leading NSW-based residential design and construction company to hire a Lead Qualifier Customer Service professional. This role is ideal for someone with a strong background in customer service or sales support, and familiarity with the building or residential construction industry. As the first point of contact for prospective clients, you will manage inbound and outbound enquiries, qualify leads, and ensure accurate information is captured and passed to the internal Australian team.

Key Responsibilities

• Handle inbound and outbound client enquiries related to residential design, extensions, and small development projects.
• Qualify leads by assessing interest, site details, budget, and readiness to proceed.
• Provide general information on the NSW residential pre-construction process (lot size, zoning, setbacks, etc.).
• Maintain detailed lead data and communication records in the CRM system.
• Coordinate with internal sales, design, and estimating teams to ensure seamless handover of qualified leads.
• Deliver professional, high-quality communication aligned with company standards.
• Support continuous improvement by sharing client feedback and process insights with the team.

About You

• Excellent English communication skills (verbal and written) with a confident, professional phone manner.
• Experience in customer service, tele-sales, or lead qualification (required).
• Experience supporting Australian residential or construction-related businesses (required).
• Familiarity with NSW-specific building and planning requirements (preferred).
• Comfortable working remotely and managing tasks independently.
• Proficient in CRM tools, spreadsheets, and online communication platforms (Zoom, Teams, etc.).
• Reliable internet connection and a quiet home office setup.

Why Join This Team

• 100% remote role supporting an established Australian construction business.
• Training provided on internal systems and NSW residential design processes.
• Collaborative and supportive work environment.
• Long-term opportunity with growth potential.
• Competitive package based on experience.

Originally posted on Himalayas