Customer Care Representative | Dayshift | AU Client

Eastvantage Group; Pasig; On-site; PHP 201,000 - 268,000; Full time

Job summary

Eastvantage Group is seeking a Customer Care Representative for an AU client, supporting bookings, inquiries, and data entry. This role is dayshift and onsite, requiring excellent communication and a proactive, customer-focused approach.

Join a collaborative team and contribute to smooth operations, timely responses, and high service standards. Prior call center or waste management/logistics experience is a plus, with strong skills in Microsoft Office and in-house systems.

Qualifications

• Experience in customer service or call center environments is preferred.
• Strong verbal and written communication skills.
• Ability to manage a busy inbox and respond timely, accurately, and warmly.

Responsibilities

• Answer and manage incoming phone calls, bookings, and inquiries in a professional manner.
• Monitor and respond to the company inbox and direct emails as needed.
• Input customer data, service requests, and updates into company systems such as Wastedge, SharePoint, Microsoft 360.
• Reschedule bookings around public holidays and service interruptions.
• Collaborate with the team to ensure smooth communication with internal departments.
• Assist with general administration tasks to support workflow and customer satisfaction.
• Maintain high standard of customer service in line with company values and policies.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Microsoft Office

Teamwork

Calm under pressure

Learn in-house systems

Tools

Microsoft Office

Job description

We're Hiring: Customer Care Representative | Dayshift | AU Client!

We are looking for a dedicated and personable Customer Care Representative to join our team supporting an Australian client. If you excel at communication, problem-solving, and delivering exceptional customer service, we want you to be part of our growing organization.

Role Overview:

The Customer Care Representative plays a vital role in delivering exceptional service to our customers. As part of a small and supportive call team, you will manage incoming calls, respond to email inquiries, and carry out general administrative tasks. You will be the first point of contact for many customers, so a friendly, professional, and solutions-focused approach is essential.

Key Responsibilities:

• Answer and manage incoming phone calls, taking bookings and responding to customer inquiries in a professional and efficient manner.
• Monitor and action the company inbox, responding to booking requests and queries and directing emails as required.
• Accurately input customer data, service requests, and updates into company systems. We use Wastedge, SharePoint, Microsoft 360.
• Reschedule bookings around public holidays and service interruptions.
• Collaborate with the team to ensure smooth and timely communication with internal departments.
• Assist with general administration tasks as needed, supporting overall workflow and customer satisfaction.
• Maintain a high standard of customer service in line with company values and policies.

Key Selection Criteria:

• Previous experience in customer service or a call center environment (waste management or logistics industry experience is highly regarded).
• Strong verbal and written communication skills.
• Ability to manage a busy inbox and respond in a timely, accurate, and friendly manner.
• Competent in using Microsoft Office (Outlook, Word, Excel) and ability to quickly learn in-house systems.
• Excellent time management and organizational skills.
• A collaborative, team-first attitude with a willingness to pitch in and help others.
• Ability to stay calm under pressure and resolve issues professionally.
• Amenable to working in dayshift schedule and working onsite set-up

Core Values Alignment

The ideal candidate will embody values:

• Prioritising customers
• Commitment to sustainability and responsibility
• Delivering quality and excellence
• Demonstrating personal accountability
• Valuing the team and progressing teamwork