Customer Service And Order Administration Coordinator

Satellite Office; Pasig; À distance; PHP 781 000 - 1 128 000; Plein temps

Avantages offerts par ce poste

Full-time

Work from home

Ownership of customer relationships

Résumé du poste

Satellite Office in the Philippines is seeking a customer service representative to support an Australian business. You will handle inbound calls, assist with orders, and liaise with Operations, Finance and the commercial team from a home office.

The role combines call handling with order entry and payments follow-up, offering full-time remote work from Monday to Friday to align with Australian business hours.

Qualifications

• 3+ years in customer service or B2B administration.
• Excellent spoken and written English.
• Experience with inbound and outbound calls.
• Strong order-entry accuracy: product codes, quantities, addresses.
• Experience with an order-management or ERP system.
• Home-office setup with reliable internet and quiet space.
• Availability Monday–Friday Australian business hours.

Responsabilités

• Answer inbound calls (orders, status, payments) and acknowledge customers.
• Make proactive follow-up calls on orders and deliveries.
• Enter manual orders from phone, email, and forms; clarify details as needed.
• Politely follow up on payments and record outcomes.
• Log all activity in shared systems for team visibility.
• Coordinate between customer service, Operations, Finance and commercial teams with full context.
• Support the Australian office with basic reports and admin tasks.

Connaissances

Customer service

Order entry

English communication

ERP systems

Microsoft Office

Phone support

B2B administration

Outils

Unleashed

SAP Business One

Xero

MYOB

NetSuite

Microsoft Dynamics

Description du poste

Job Description:

Be the friendly voice that customers rely on.

About the role

An established Australian business is adding a dedicated customer service team member in the Philippines. Youll work alongside the current customer service lead, answering customer calls, keeping orders accurate and following up on accounts. Its a customer-facing role: not a pure call-centre seat and not back-office data entry, but a mix that keeps your day varied.

What youll do

• Answer inbound calls (around 15-20 a day) about order status, product availability, deliveries and account questions, and make every customer feel acknowledged

• Make proactive follow-up calls to existing customers about orders, backorders, deliveries and overdue accounts, using a mix of approved scripts and natural conversation

• Enter manual orders from phone, email and order forms, checking details before they go through and clarifying anything unclear with the customer

• Politely follow up on payments from an approved call list, and record every outcome clearly

• Log everything in shared systems so calls, notes and next steps are visible to the team

• Be the link between customer service, Operations, Finance and the commercial team, handing matters over with complete facts

• Support the Australian office with basic reports, filing and admin as needed

What youll bring

• 3+ years experience in customer service, sales support, order entry or call-based B2B administration

• Excellent spoken and written English, with a clear, confident phone manner

• Experience with inbound and outbound customer calls

• Strong order-entry accuracy: product codes, quantities, addresses, special instructions

• Experience with an order-management, ERP or accounting system. Any system is fine; well train you on ours

• Comfort contacting customers to ask for a payment update. You dont need a collections background

• Confidence with Outlook, Excel, shared folders and Teams

• A home-office set-up with reliable high-speed internet, a quality headset and a quiet space

• Availability to work Monday-Friday on Australian business hours

Nice to have

• Experience supporting Australian, NZ, UK or US wholesale or distribution customers

• Background in consumer products, wholesale, distribution or a multi-SKU business

• Experience with Unleashed, SAP Business One, Xero, MYOB, NetSuite or Microsoft Dynamics

Whats in it for you

• Full-time, work-from-home, Monday to Friday

• Real ownership: be the dependable first contact for a loyal customer base

• Learn as you grow: the products and processes are taught, and responsibility grows with you

• Close support: work alongside an experienced customer service lead with direct access to management

Ready to be the voice customers look forward to hearing?