Sales & Customer Success Coordinator (Cleaning Company)

E2C International; Philippines; Remote; PHP 558,000 - 893,000; Full time

Job summary

E2C International is seeking a Cleaning Company Sales & Customer Success Coordinator to handle inbound calls, quote and book cleaning jobs, and nurture ongoing customer relationships. The role combines sales with account management, focusing on upsells, reviews, and win-back efforts from a remote setting.

The position emphasizes accurate data tagging in Jobber/Jabber, timely follow-ups, and resolving inquiries end-to-end while driving revenue and customer satisfaction in a flexible remote

Qualifications

• Confident phone presence with strong sales/closing instincts.
• Comfortable handling objections and de-escalating unhappy customers.
• Disciplined about logging and tagging every interaction accurately and same-day.
• Judgment to know when to escape to ownership (refunds, credits, repeat-offender subcontractors).
• Prior inbound sales, customer success, or call center experience preferred.

Responsibilities

• Handle every inbound sales call from first ring to booked job and maintain the relationship for upsells and reviews.
• Manage customer complaints end-to-end, coordinate with subcontractors, and resolve issues before refunds or credits.
• Tag and track all interactions in Jabber and update records for leads, jobs, complaints, and outcomes.
• Provide weekly summary to leadership detailing upsells, reviews, complaints, and win-back conversions.
• Email PDF quotes for non-closed leads and nurture prospects with follow-up communications.

Skills

Sales closing

Objection handling

Record keeping

Decision making

Inbound sales experience

Tools

Jobber

Jabber

Email

Job description

Position: Cleaning Company Sales & Customer Success Coordinator

Location: Remote

Job Type: Full -Time, Independent Contractor

Who we are:

E2C International is a US-based company committed to providing a variety of cost-efficient, professionally trained, motivated remote workers for individuals and their organizations so they can focus on growing their businesses. We pride ourselves in assisting companies in reducing costs and increasing efficiency, leading to massive growth. Our strength comes from our global community and our power is driven by leveraging that to connect our clients with top talent worldwide.

Job Purpose and Role

We are seeking an experienced Cleaning Company Sales & Customer Success Coordinator who will be responsible for every inbound sales call from first ring to booked job, then stays with the customer relationship afterward — driving recurring upsells and reviews, resolving complaints end-to-end, and winning back lapsed customers. The goal across all of it is the same: grow revenue per customer while protecting the customer relationship.

Key Responsibilities:

Inbound Sales — Call to Booked Job

• Answer every inbound call using the current Inbound Call Script (Google Drive → Sales Scripts).
• Qualify the callers needs: service type, property size/scope, location, timing, and special requirements.
• Build and verify the quote in Jobber, then present pricing and work to close on the call.
• If closed: collect payment info (card on file), tag the client as Customer in Jobber, send a follow-up quote email, and notify the team with full job details to hand off to scheduling.
• If not closed: email a PDF quote same-day, tag the client as Prospect in Jobber, and schedule a next-day follow-up call to keep working the lead.
• Maintain accurate Jobber tagging (Customer vs. Prospect) so the team can target the prospect pool over time.

Account Management — Upsell, Complaints & Win-Back

• Review completed jobs in Jabber and call satisfied one-time customers to request a Google review and pitch a recurring service plan.
• Own customer complaints end-to-end: log full details in Jabber, contact the subcontractor involved, arrange restaffing if needed, and lift to Drew before any refund or credit is promised.
• Close the loop with the customer after resolution and confirm satisfaction following any redo.
• Run win-back outreach to lapsed customers using seasonal/holiday discounts prioritizing customers with a clean service history.
• Keep Jabber records current same-day across every workflow — leads, jobs, complaints, and outcomes.
• Provide Drew a weekly summary: upsells closed, reviews requested/received, complaints opened/resolved, and win-back conversions.

Qualifications:

• Confident phone presence with strong sales/closing instincts
• Comfortable handling objections and de-escalating unhappy customers
• Disciplined about logging and tagging every interaction accurately and same-day
• Judgment to know when to escape to ownership (refunds, credits, repeat-offender subcontractors)
• Prior inbound sales, customer success, or call center experience preferred

Tools:

• Jobber — quoting, client and job records
• Jabber — system of record for calls, complaints, upsells, and win-back outreach
• Email — quote follow-ups and review requests