Remote Sales & Customer Success Specialist

E2C International; Philippines; Remote; PHP 558,000 - 893,000; Full time

Job summary

E2C International is seeking a Cleaning Company Sales & Customer Success Coordinator to handle inbound calls, quote and book cleaning jobs, and nurture ongoing customer relationships. The role combines sales with account management, focusing on upsells, reviews, and win-back efforts from a remote setting.

The position emphasizes accurate data tagging in Jobber/Jabber, timely follow-ups, and resolving inquiries end-to-end while driving revenue and customer satisfaction in a flexible remote

Qualifications

• Confident phone presence with strong sales/closing instincts.
• Comfortable handling objections and de-escalating unhappy customers.
• Disciplined about logging and tagging every interaction accurately and same-day.
• Judgment to know when to escape to ownership (refunds, credits, repeat-offender subcontractors).
• Prior inbound sales, customer success, or call center experience preferred.

Responsibilities

• Handle every inbound sales call from first ring to booked job and maintain the relationship for upsells and reviews.
• Manage customer complaints end-to-end, coordinate with subcontractors, and resolve issues before refunds or credits.
• Tag and track all interactions in Jabber and update records for leads, jobs, complaints, and outcomes.
• Provide weekly summary to leadership detailing upsells, reviews, complaints, and win-back conversions.
• Email PDF quotes for non-closed leads and nurture prospects with follow-up communications.

Skills

Sales closing

Objection handling

Record keeping

Decision making

Inbound sales experience

Tools

Jobber

Jabber

Email

Job description

E2C International is seeking a Cleaning Company Sales & Customer Success Coordinator to handle inbound calls, quote and book cleaning jobs, and nurture ongoing customer relationships. The role combines sales with account management, focusing on upsells, reviews, and win-back efforts from a remote setting.

The position emphasizes accurate data tagging in Jobber/Jabber, timely follow-ups, and resolving inquiries end-to-end while driving revenue and customer satisfaction in a flexible remote