Remote Client Success Coordinator

ICES: Data, Discovery, Better Health; Mexico; Hybrid; PHP 711,000 - 1,012,000; Full time

Benefits offered by this job

Upsell bonus opportunities

Remote work

Job summary

Dust to Dazzle Maids, a residential and commercial cleaning company in the US, is hiring a full-time, remote Client Success Coordinator to run day-to-day operations inside our CRM (Jobber). This customer-facing role schedules jobs, processes invoices, sends quotes, and talks with clients by phone, text, and email.

You will also help retain and grow accounts through upselling, handle inquiries, and ensure top-quality service during US Central Time hours.

Qualifications

• Excellent spoken and written English.
• 1-2 years hands-on experience using Jobber.
• Strong customer service instincts and communication skills.
• Reliable high-speed internet and quiet work environment.
• Available to work US Central Time business hours.

Responsibilities

• Schedule and manage technician and customer appointments in Jobber.
• Process invoices and handle billing questions.
• Build and send quotes to new and existing clients.
• Handle inbound customer service calls, texts, and emails.
• Proactively follow up with clients to retain service and prevent cancellations.
• Identify upsell opportunities and pitch add-on services.

Skills

English proficiency

Customer service

Tools

Jobber

Job description

Dust to Dazzle Maids is a residential and commercial cleaning company based in East Texas, operating since 1982. We're hiring a full-time, remote Client Success Coordinator to run day-to-day operations inside our CRM (Jobber). This is a customer-facing role - you'll be scheduling jobs, processing invoices, sending quotes, and talking directly with our clients by phone, text, and email. You'll also help retain and grow accounts through upselling.

Responsibilities

• Schedule and manage technician and customer appointments in Jobber
• Process invoices and handle billing questions
• Build and send quotes to new and existing clients
• Handle inbound customer service calls, texts, and emails
• Proactively follow up with clients to retain service and prevent cancellations
• Identify and pitch upsell opportunities (add-on services, upgraded packages)

Requirements

• 1-2 years of hands-on experience using Jobber - required, please don't apply without this
• Excellent spoken and written English - you'll be the voice of our company to US customers
• Strong customer service instincts - friendly, patient, solution-oriented
• Comfortable making upsell conversations feel natural, not pushy
• Reliable high-speed internet, working headset, quiet work environment
• Available to work Monday-Friday during US Central Time business hours

Pay & Payment

• Starting rate: $10/hr, full-time
• Upsell bonus opportunities - earn extra for closed upsells and add-on services
• Paid via Wise