Sales Coach | B2B Sales Performance & Enablement

Company Confidential; Taguig; On-site; PHP 500,000 - 750,000; Full time

Job summary

Company Confidential is seeking an experienced Sales Coach to lead a team of sales professionals in a fast-paced contact center. The role focuses on coaching, training, and performance management to maximize lead conversions, bookings, and sales effectiveness.

Ideal candidates have 2+ years in sales coaching or leadership, with strong CRM, product training, and cross-functional collaboration skills. A Bachelor’s degree or equivalent experience is preferred.

Qualifications

• 2+ years in a Sales Coach/Trainer or sales leadership role.
• At least 2 years of sales or customer service experience in a contact center.
• Proven ability to drive performance through coaching and development.
• Strong understanding of sales methodologies, prospecting, and conversion-focused processes.
• Experience with CRM systems such as Salesforce and productivity tools like Microsoft Office and Google Workspace.
• Strong analytical, reporting, and performance-management skills.
• Excellent verbal and written communication.
• Strong leadership, facilitation, and stakeholder management abilities.
• Bachelor’s degree or equivalent relevant experience preferred.

Responsibilities

• Drive team performance to meet monthly and quarterly targets.
• Monitor metrics, productivity, and conversion rates to identify coaching opportunities.
• Provide regular coaching sessions, feedback, and performance improvement plans.
• Deliver onboarding and product/process training for new and existing team members.
• Ensure follow-up on sales opportunities and customer engagements.
• Reinforce best practices in prospecting, lead management, and closing techniques.
• Maintain CRM documentation and sales pipeline management.
• Analyze performance trends and prepare reports for leadership.
• Gather feedback from coaching to enhance development programs.
• Collaborate with internal stakeholders to support business objectives.
• Foster a high-performance culture through mentorship and engagement.

Skills

Sales leadership

Sales coaching

Sales and/or customer service

CRM management

Analytics & reporting

Verbal & written communication

Stakeholder management

Time management/ prioritization

Bachelor's degree preferred

Lead generation & conversion

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

We are looking for an experienced Sales Coach to lead the development and performance of a team of sales professionals in a fast-paced contact center environment. This role is responsible for driving sales excellence through coaching, training, performance management, and continuous improvement initiatives that maximize lead conversion, bookings, and overall sales effectiveness.

The ideal candidate has a strong background in B2B sales, sales coaching, and performance development, with the ability to inspire teams, improve sales behaviors, and achieve business targets.

Key Responsibilities

• Drive team performance to achieve and exceed monthly and quarterly sales and booking targets.
• Monitor sales metrics, productivity, and conversion rates to identify coaching opportunities.
• Provide regular coaching sessions, feedback, and performance improvement plans for sales representatives.
• Deliver onboarding, product training, and sales process training for new and existing team members.
• Ensure consistent follow-up on sales opportunities and customer engagements.
• Reinforce best practices in prospecting, lead management, objection handling, and closing techniques.
• Maintain high standards of CRM documentation and sales pipeline management.
• Analyze performance trends and prepare reports and recommendations for leadership.
• Gather feedback from training and coaching sessions to continuously enhance development programs.
• Partner closely with internal stakeholders to support business objectives and improve sales outcomes.
• Foster a positive, high-performance culture through mentorship, recognition, and employee engagement.

Qualifications

• At least 2 years of experience in a Sales Coach, Sales Trainer, Team Leader, or similar sales leadership role.
• Minimum 2 years of sales and/or customer service experience in a contact center environment, preferably supporting business customers.
• Demonstrated ability to drive sales performance and improve team results through coaching and development.
• Strong understanding of sales methodologies, prospecting strategies, and conversion-focused sales processes.
• Experience working with CRM platforms such as Salesforce and productivity tools including Microsoft Office and Google Workspace.
• Strong analytical, reporting, and performance management skills.
• Excellent verbal and written communication skills.
• Strong leadership, facilitation, and stakeholder management abilities.
• Ability to prioritize multiple responsibilities and work effectively in a target-driven environment.
• Bachelor's degree preferred or equivalent relevant experience.
• Sales Coaching & Development
• Performance Management
• Lead Generation & Conversion
• CRM Management
• Training Facilitation
• Relationship Building
• Data Analysis & Reporting
• Customer Focus
• Cross-Functional Collaboration

What We're Looking For

A results-driven sales leader who is passionate about developing people, improving sales performance, and creating a culture of accountability and success. The ideal candidate thrives in a metrics-driven environment and has a proven track record of helping sales teams consistently exceed targets.