Sales Coach

IntouchCX; Morong; On-site; PHP 600,000 - 900,000; Full time

Job summary

IntouchCX is seeking a Sales Coach to analyze, monitor, and report on the team’s sales performance, identifying trends to optimize selling. You will lead coaching sessions, develop workshops, and conduct audits to drive revenue growth and client satisfaction.

The role emphasizes analyzing revenue data, creating improvement strategies, and mentoring agents to meet KPIs while aligning with company values and client needs.

Qualifications

• Post-secondary education; business major preferred.
• 1–2 years in call center or customer service.
• Experience handling escalated issues in a call center.
• Ability to work shifts including days/evenings/holidays.

Responsibilities

• Conduct integrated coaching sessions (live monitoring with post-session coaching).
• Develop sales-oriented workshops and audits to improve performance.
• Monitor and report KPIs related to revenue/sales and service levels.
• Analyze reports to identify root causes of underperformance and design improvement actions.
• Motivate agents, deploy incentive programs, and support client success.

Skills

Sales experience

Call center experience

Time management

Communication skills

Education

Business-related degree

Tools

Google Sheets

Google Slides

Google Docs

Job description

Job Description:

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

The Sales Coach will be responsible for analyzing, monitoring, auditing, and reporting the team's sales performance by identifying trends, patterns, and opportunities, which can help us improve and optimize the way the team is selling. The role includes:

• Integrated coaching sessions (Live Monitoring with coaching immediately after)
• Create/develop sales-oriented workshops
• Audits
  
  

As Sales Coach, You Will…

• Manage operational performance to meet Key Performance Indicators (KPIs) related to revenue/sales, and Service Level Agreements by providing optimum quality & service
• Interpret and analyze various reports and statistical revenue/sales related data to measure production levels and identify root causes for underperformance in the revenue/sales area specifically
• Develop solutions, strategies, and action plans to improve business performance in revenue/sales and client success
• Use critical thinking to investigate and develop solutions to address ad hoc issues in the revenue/sales area
• Motivate the team through relationship building and real-time coaching
• Develop and deploy incentive programs to motivate agents to achieve desired revenue/sales outcomes
• Bring in-depth operational knowledge in the area of revenue/sales and a thoughtful point of view when participating in client meetings
• Gain expert level knowledge on all client products and promotions
• Demonstrate a positive work ethic and commitment to achieve the best possible outcome
• Act as a role model and exemplify company’s 10 cultural values (Our 10 Things)
  
  

As Sales Coach, You Have…

• Some post-secondary education or completion of a post-secondary degree with a major in Business will be considered an asset. A combination of education and work experience will also be considered
• Sales experience is an asset
• 1-2 years’ experience in the call center and/or customer service industry
• Must have experience dealing with escalated issues in a call center capacity
• Ability to work a variety of shifts, including days, evenings, and holidays
• Possess exceptional time management, organizational, and prioritization skills to complete work in a timely manner
• Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
• Ability to type 30 WPM with accuracy
• Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset
• Ability to use spreadsheet applications to maintain and develop operational reporting
• Be persuasive and analytical
• Ability to communicate concepts effectively and objectively
• Able to personalize each coaching session to the individual needs of each agent
• Ability to work under pressure (results to actions will be required)
• Upbeat, energetic, and dynamic personality

Requirements: