SALES ASSOCIATE - TRINOMA

Development Strategists International Consulting Inc.; Philippines; On-site; PHP 223,000 - 335,000; Full time

Job summary

Development Strategists International Consulting Inc. is seeking a customer-focused retail associate in the Philippines. The role involves greeting customers, understanding their needs, and recommending products with demonstrations.

You will drive sales through upselling and promotions while maintaining store displays and accurate pricing. You will manage cash and card transactions at the POS, handle returns, and resolve complaints with empathy.

Qualifications

• Education: High school diploma or equivalent; some employers may prefer an Associate's degree.
• Communication: Exceptional verbal communication and interpersonal skills to build rapport with buyers.
• Math Skills: Basic arithmetic and numerical accuracy to handle cash drawers and transactions.
• Physical Stamina: Ability to stand and walk for extended periods and lift up to 50 lbs.

Responsibilities

• Welcome customers warmly, identify needs, and provide expert product recommendations and demonstrations.
• Meet or exceed sales targets by upselling, cross-selling, and informing customers about promotions or loyalty programs.
• Maintain the visual appeal of the sales floor, restock shelves, create displays, and ensure accurate pricing tags.
• Operate Point of Sale (POS) systems to process payments, handle returns, and issue refunds.
• Listen to customer complaints and resolve them with empathy and professionalism.
• Stay updated on product features, specifications, and store policies to answer queries.

Skills

Communication

Math skills

Stamina

Customer service

Education

High school diploma

Associate’s degree preferred

Job description

Key Responsibilities

• Customer Assistance: Welcome customers warmly, identify their needs, and provide expert product recommendations and demonstrations. [1, 2]

• Sales & Promotion: Meet or exceed individual and team sales targets by upselling, cross-selling, and informing customers about special promotions or loyalty programs. [1, 2, 3]

• Store Operations: Maintain the visual appeal of the sales floor, restock shelves, set up merchandise displays, and ensure product pricing tags are accurate. [1, 2]

• Transactions: Operate Point of Sale (POS) systems to accurately process cash and card payments, handle returns, and issue refunds. [1, 2, 3]

• Conflict Resolution: Listen attentively to customer complaints and resolve them with empathy and professionalism. [1, 2, 3]

• Product Knowledge: Stay fully updated on product features, specifications, and store policies to effectively answer customer queries. [1, 2]

Essential Qualifications & Skills

• Education: High school diploma or equivalent is typically required; some employers may prefer an Associate's degree or prior retail/customer service experience. [1, 2]

• Communication: Exceptional verbal communication and interpersonal skills to build rapport with buyers. [1, 2, 3]

• Math Skills: Basic arithmetic and numerical accuracy to handle cash drawers, make change, and process transactions. [1, 2]

• Physical Stamina: Ability to stand and walk for extended periods, and routinely lift moderate weights (often up to 50 lbs) for stocking and inventory purposes