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Development Strategists International Consulting Inc. is seeking a Retail Sales Associate in Laguna Santa Rosa to warmly welcome customers, recommend products, and demonstrate features. You will handle transactions, maintain displays, and inform customers about promotions.
The role requires strong communication and basic math skills, plus the stamina to stand for long periods. This position emphasizes customer service, accurate pricing, and the ability to resolve issues with empathy while
Customer Assistance: Welcome customers warmly, identify their needs, and provide expert product recommendations and demonstrations. [1, 2]
Sales & Promotion: Meet or exceed individual and team sales targets by upselling, cross-selling, and informing customers about special promotions or loyalty programs. [1, 2, 3]
Store Operations: Maintain the visual appeal of the sales floor, restock shelves, set up merchandise displays, and ensure product pricing tags are accurate. [1, 2]
Transactions: Operate Point of Sale (POS) systems to accurately process cash and card payments, handle returns, and issue refunds. [1, 2, 3]
Conflict Resolution: Listen attentively to customer complaints and resolve them with empathy and professionalism. [1, 2, 3]
Product Knowledge: Stay fully updated on product features, specifications, and store policies to effectively answer customer queries. [1, 2]
Education: High school diploma or equivalent is typically required; some employers may prefer an Associate's degree or prior retail/customer service experience. [1, 2]
Communication: Exceptional verbal communication and interpersonal skills to build rapport with buyers. [1, 2, 3]
Math Skills: Basic arithmetic and numerical accuracy to handle cash drawers, make change, and process transactions. [1, 2]
Physical Stamina: Ability to stand and walk for extended periods, and routinely lift moderate weights (often up to 50 lbs) for stocking and inventory purposes. [1, 2, 3]