SALES ASSOCIATE - CLARK

Development Strategists International Consulting Inc.; Mabalacat; On-site; PHP 167,000 - 279,000; Full time

Job summary

Development Strategists International Consulting Inc. is seeking a retail sales associate in the Philippines to warmly welcome customers, identify needs, and recommend products.

You will meet sales targets through upselling, cross-selling and promotions, while keeping the store visually appealing and accurately priced. You will also operate POS systems, handle returns, and address customer concerns with professionalism.

Qualifications

• Education requirements vary; high school diploma common, associates may be preferred.
• Exceptional verbal communication and interpersonal skills are essential.
• Basic arithmetic and cash handling accuracy are required.
• Ability to stand for long periods and lift moderate weights for stocking.

Responsibilities

• Welcome customers and identify their needs, provide product recommendations and demonstrations.
• Meet or exceed sales targets through upselling, cross-selling and promotions.
• Keep the sales floor visually appealing, restock shelves and ensure correct pricing.
• Operate POS to process payments, handle returns and refunds.
• Listen to customer complaints and resolve them professionally.
• Maintain up-to-date product knowledge to answer queries.

Skills

Customer Service

Communication Skills

Math Skills

Stamina

Education

High School Diploma

Job description

Key Responsibilities

• Customer Assistance: Welcome customers warmly, identify their needs, and provide expert product recommendations and demonstrations. [1, 2]

• Sales & Promotion: Meet or exceed individual and team sales targets by upselling, cross-selling, and informing customers about special promotions or loyalty programs. [1, 2, 3]

• Store Operations: Maintain the visual appeal of the sales floor, restock shelves, set up merchandise displays, and ensure product pricing tags are accurate. [1, 2]

• Transactions: Operate Point of Sale (POS) systems to accurately process cash and card payments, handle returns, and issue refunds. [1, 2, 3]

• Conflict Resolution: Listen attentively to customer complaints and resolve them with empathy and professionalism. [1, 2, 3]

• Product Knowledge: Stay fully updated on product features, specifications, and store policies to effectively answer customer queries. [1, 2]

Essential Qualifications & Skills

• Education: High school diploma or equivalent is typically required; some employers may prefer an Associate's degree or prior retail/customer service experience. [1, 2]

• Communication: Exceptional verbal communication and interpersonal skills to build rapport with buyers. [1, 2, 3]

• Math Skills: Basic arithmetic and numerical accuracy to handle cash drawers, make change, and process transactions. [1, 2]

• Physical Stamina: Ability to stand and walk for extended periods, and routinely lift moderate weights (often up to 50 lbs) for stocking and inventory purposes