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Cixin Precision Metal Products in Pasig, Philippines seeks a Sales & Marketing Representative to identify customers, build a database, promote solutions, and achieve targets while coordinating with internal teams.
You will maintain relationships, handle inquiries, support order fulfillment, and contribute to market feedback for product iterations.
Customer Acquisition: Identify potential customers through different resources. Establish a customer resource database to expand market coverage and regularly update customer data to ensure the accuracy and timeliness of information to support future follow-up work.
Needs Assessment and Solution Promotion: Communicate with potential customers to gain in-depth insights into their needs. Align the advantages of the company's products/services with these needs to provide tailored solutions and drive the finalization of cooperation.
Sales Target Achievement: Develop personal sales plans based on the company's sales targets. Ensure the completion or even overachievement of targets through efficient follow-up.
Regular Follow-up with Existing Customers: Conduct regular check-ins with cooperating customers to understand their experience with the products/services. Address customer inquiries and complaints promptly to enhance customer satisfaction.
Maximize Customer Lifetime Value: Leverage good customer relationships to encourage referrals of new customers. Achieve the maximum lifetime value of customers.
Order Fulfillment Support: Assist customers in completing contract signing and payment procedures. Coordinate with internal departments (e.g., finance, logistics, after-sales service) to ensure the smooth delivery of orders and prevent negative impacts on customer experience due to process issues.
Market and Customer Feedback Collection: Gather market dynamics (e.g., competitor pricing, industry trends) and customer feedback (e.g., product improvement suggestions, dissatisfaction with services). Report regularly to the company to provide a basis for product iteration and marketing strategy adjustments.
Performs other duties deemed necessary.