Naga Customer Care Specialist iRecruit Engage 2027

Concentrix Philippines; Naga; Vor Ort; PHP 180.000 - 300.000; Vollzeit

Zusammenfassung

Concentrix Philippines in Naga is seeking a Customer Care Specialist for iRecruitEngage 2027. You will handle inbound and outbound calls and online inquiries, delivering responsive customer service and resolving routine issues in line with client requirements.

As part of the role you will greet customers professionally, maintain basic knowledge of client products, document interactions, and contribute to customer satisfaction KPIs.

Qualifikationen

• High school diploma or equivalent preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Able to multitask and adapt to changes quickly.
• Tolerant of repetitive work in a fast-paced environment.
• Able to work as part of a team or independently.

Aufgaben

• Ensure service meets contractual KPIs.
• Clarify requirements and use resources to resolve issues.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work notes in the system.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call-tracking systems.
• Respond to inquiries by directing to published materials or seniors.

Kenntnisse

Customer service orientation

Computer navigation skills

Communication skills

Attention to detail

Multitasking

Teamwork

Patience

Flexibility/shift rotation

Ausbildung

High school diploma

Jobbeschreibung

Job Title:

NagaCustomer Care Specialist iRecruitEngage 2027

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Naga - Ninoy and Cory Ave, 2nd Flr

Language Requirements:

Time Type:

Full time