Sales Administrator & Customer Support (Remote, Philippines - Manila)

boxgreen; Manila; On-site; PHP 300,000 - 600,000; Full time

Job summary

Boxgreen in Manila is seeking a detail-oriented Sales Administrator & Customer Support to support our growing B2B sales and smart vending operations. You will manage orders, invoicing, billing inquiries, and email-based support while coordinating with Sales, Operations, and the EasyGo China team.

The role covers system administration, inventory tracking, and reporting to ensure machines run smoothly and customers stay well supported.

Qualifications

• Experience handling B2B sales orders and client onboarding.
• Ability to issue monthly invoices and handle billing inquiries.
• Respond to customer queries via email promptly and accurately.

Responsibilities

• Process B2B sales orders, manage client onboarding, and maintain account/order docs.
• Prepare and issue monthly invoices, and handle billing inquiries.
• Respond to customer inquiries via email on orders, products, locations, billing, and refunds.
• Support operations by managing backend setup, product listings, and system config updates.
• Track inventory and asset movements, coordinate restocking with Operations.
• Generate weekly/monthly reports on sales, orders, inventory, and system performance.
• Liaise with Sales, Operations, and EasyGo China team on product updates and operational matters.
• Execute ad hoc operational and customer experience projects.

Skills

B2B order processing

Billing & invoicing

Email-based customer support

Cross-functional coordination

Tools

Google Sheets

Excel

Job description

Boxgreen is looking for a detail-oriented Sales Administrator & Customer Support to support our fast-growing B2B sales and smart vending business. This role keeps our vending network and B2B sales operations running smoothly, covering system administration, billing, inventory management, deployment coordination, and email-based customer support. You will work closely with Sales, Operations, and our EasyGo China team to ensure machines run efficiently, processes stay streamlined, and customers are well supported.

Requirements

• Process B2B sales orders, manage client onboarding, and maintain accurate account and order documentation in Google Sheets/Excel
• Prepare and issue monthly invoices to corporate clients, follow up on payments, and handle billing-related inquiries
• Respond to customer inquiries via email on orders, products, vending locations, billing, and refunds, ensuring timely and accurate resolutions
• Support smart vending operations by managing EasyGo backend setup, product listings, and system configuration updates
• Track inventory and asset movements, monitor machine conditions, and coordinate restocking with Operationsion>
• Generate weekly/monthly reports on sales performance, order status, inventory, and system performance
• Liaise with Sales, Operations, and the EasyGo China team to align on product updates, system enhancements, and operational matters
• Execute ad hoc operational and customer experience projects as assigned

Why Apply?

• Chance to work with one of the fastest growing food startups based in Singapore
• Competitive salary and benefits
• Be part of something good, from our nonprofit work to sustainability initiatives
• Great working environment (Awarded 2022 Asia Best Workplaces Award)
• For more details, please visit our career page: https://www.boxgreen.co/pages/careers

About Boxgreen

Boxgreen was started with a vision to make people happy and healthy at work! We are a technology-enabled provider of healthy food & wellness services to hundreds of offices to date. We are constantly evolving, along with our customers' preference and constantly launching innovative products. We are a fun, fast growing, venture backed company.

Were also B Corp Certified which means were constantly working towards a sustainable business, doing our best to do good for our team, our snackers, our community and our suppliers. Snacking with us helps train and employ people in vulnerable communities through employment and training opportunities.

• Location: Manila, Work From Home
• Working Hour: Mon to Fri (9.30 am to 6.30 pm)