Sales Support Associate I - NA

iSupport Worldwide; Manila; On-site; PHP 40,000 - 70,000; Full time

Benefits offered by this job

Free meals & snacks

Onsite gym

Fitness challenges with prizes

Employee engagement activities

Upskilling academy

Modern office facilities

Sleeping quarters & game area

Collaborative work environment

Job summary

iSupport Worldwide in Manila is seeking a motivated Sales Support Associate to assist the sales team and customers with pre-sales inquiries, order processing, and post-sales support. The role requires strong organization, problem solving, and customer focus, with a track record in delivering exceptional service to international clients.

A four-year degree is preferred, and experience in CRM/ERP systems and BPO environments—especially night shifts—will be considered an advantage.

Qualifications

• 4 years industry experience in similar role.
• 4-year college degree preferred.
• Excellent verbal and written English.

Responsibilities

• Manage the entire order lifecycle from receipt to delivery with accuracy.
• Set up and maintain customer accounts in relevant systems.
• Act as SME on products, onboarding, and account management.
• Communicate pricing, payment terms, and vendor guidelines.
• Maintain customer data including price lists and quotes.
• Validate and process purchase orders; coordinate with planning and logistics.
• Resolve order-related problems with customers and partners.
• Provide necessary documentation and status updates.
• Escalate deviations and drive backlog review meetings.
• Resolve complaints to maximize satisfaction; support strategic targets.
• Identify process improvements to enhance customer experience.
• Perform special tasks as needed.

Skills

Verbal and written English

Initiative & prioritization

Time management & organization

Interpersonal skills

Confidentiality handling

Adaptability to change

MS Office (Word/Excel/PowerPoint)

Professionalism / punctuality

Willing to travel internationally

Education

Bachelor's degree preferred

Tools

Oracle EBS

OSC

CRM/ERP systems

Job description

Job Description:

Position Overview

We seek a highly motivated individual to join our team as a Sales Support Associate. This role requires a strong combination of organizational skills, problem-solving abilities, and a customer-centric mindset. The person will provide comprehensive support to both our sales team and customers, handling pre-sales inquiries, order processing, and post-sales assistance. With a minimum of four years of experience in sales, customer service, or account management, this person possesses a proven track record of delivering exceptional support to international clients. A solid understanding of consumer goods, logistics, and proficiency in CRM/ERP systems are preferred. Previous experience in a BPO environment, particularly on the night shift, is considered a significant advantage.

Essential Job Functions

Customer and Order Management

• Manages the entire order lifecycle from receipt to delivery, ensuring accuracy and timely fulfillment.
• Sets up and maintains customer accounts, ensuring accurate data in relevant systems (Oracle EBS/HTML/OSC).
• Acts as a subject matter expert on products, customer onboarding, and account management.
• Establishes customer expertise and communicates pricing, payment terms, and vendor compliance guidelines.
• Maintains customer-related data, including portals, item setups, factory profiles, price lists, and quote sheets.
• Manages customer price lists and research chargebacks and discrepancies.

Order Processing and Fulfillment

• Validates and processes purchase orders, coordinating with planning, logistics, and IT to resolve supply chain issues.
• Collaborates with customers, distributors, and sales representatives to address order-related problems.
• Provides necessary documentation (invoices, etc.) and communicates order status.
• Identifies and escalates process deviations, driving backlog review meetings.

Customer Relationship and Performance

• Reviews, understands, and communicates vendor business and compliance requirements.
• Resolves customer complaints and issues to maximize satisfaction and loyalty.
• Partners with sales operations teams to achieve strategic targets.
• Initiates process improvement ideas to enhance customer experience.

Additional Responsibilities

• Performs special tasks and assignments as needed.

Education and Experience

• 4 years industry experience in similar role
• 4-year college degree preferred
• Excellent verbal and written English

Proficiencies Required

• Excellent verbal and written skills and the ability to communicate effectively and professionally when giving and taking information in writing, in person and over the phone.
• Ability to take initiative and prioritize tasks
• Good time-management, organizational, and problem-solving skills
• Ability to work accurately with close attention to detail
• Strong interpersonal skills with the ability to work effectively with individuals and groups at all organization levels
• Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information
• Willingness to adapt to changing business needs and deadlines
• Solid IT skills with knowledge of Microsoft Word, Excel, and PowerPoint.
• Demonstrate a strong work ethic that includes neatness and punctuality.
• Willing and able to travel internationally.

Why youll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.