Sales Administrator

Krayden, Inc.; Muntinlupa; On-site; PHP 279,000 - 502,000; Full time

Job summary

Krayden, Inc. in Metro Manila is seeking a diligent Sales Administrator to support the Sales Team through accurate order processing and proactive customer communication.

You will handle order verification, maintain records, monitor progress, and coordinate with internal departments to ensure timely fulfilment. Strong Excel skills and attention to detail are essential for delivering professional service in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred or equivalent work experience.
• Experience in sales support or administrative roles.
• Proactive and service-oriented mindset.

Responsibilities

• Process, verify and acknowledge customer orders accurately.
• Maintain up-to-date order records and ensure system accuracy.
• Monitor order progress and coordinate with internal teams for timely fulfilment.
• Serve as a point of contact for customer enquiries.
• Manage documents like Air Waybills, Certificates, and Statements of Account.
• Communicate professionally and promptly to resolve issues.

Skills

Sales support

Order processing

Customer service

MS Excel

Communication skills

Team collaboration

Attention to detail

Problem-solving

Education

Bachelor’s degree preferred

Tools

Microsoft Excel

Job description

Working Hours: 4:30 PM – 1:00 AM, Monday to Friday (3:00PM – 12:00AM, PHT)

We operate based on UK time. Please note that daylight saving (DST) adjustments may apply. Additional hours may be required during weekdays and occasional weekends to meet business needs. Night differential pay will apply for any hours worked outside regular working hours, in accordance with Philippine labor law.

Job Purpose

The Sales Administrator provides comprehensive administrative and operational support to the Sales Team. Reporting directly to the Line Manager, this role ensures accurate processing of sales orders, effective customer communication and timely after-sales support, contributing to overall customer satisfaction and business efficiency.

Key Responsibilities

• Accurately process, verify and acknowledge customer orders
• Maintain up-to-date order records and ensure system accuracy
• Monitor order progress and coordinate internally to ensure timely fulfilment
• Act as a key point of contact for customer enquiries
• Air Waybills (AWBs)
• Certificates (Certs)
• Statements of Account (SOAs)
• Ensure professional, timely and solution-focused communication

Administrative & Cross-Functional Support

• Provide day-to-day administrative support to the Sales Team
• Work closely with internal departments to ensure seamless coordination
• Support the Line Manager/Team Leader with ad hoc projects and operational tasks
• Assist in process improvement initiatives where applicable
• Intermediate to advanced proficiency in Microsoft Excel and general IT systems
• Strong numerical, analytical and problem-solving skills
• Excellent written and verbal communication skills
• High attention to detail with the ability to maintain accuracy under pressure
• Strong organisational and planning skills with the ability to meet strict deadlines
• Ability to manage multiple priorities in a fast-paced dynamic environment
• Proactive, energetic and adaptable mindset
• Demonstrated experience in a similar sales support or administrative role
• Bachelor’s degree preferred or equivalent relevant work experience
• Commitment to long-term career development and continuous learning

Personal Attributes

• Professional and customer-focused approach
• Self-motivated with the ability to work independently
• Team-oriented with strong collaboration skills
• Resilient and composed in high-pressure situations
• Solution-driven and able to think creatively when resolving issues