Sales Admin/Collection Officer | Midshift | WFO - Entec/CCF

Cloudstaff Philippines Inc.; Philippines; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Comprehensive health and life保险 on 16个

Career advancement

Company-provided PC/Laptop

Fiber internet

Free Coffee, Meals and Fridays

Job summary

Cloudstaff Philippines Inc. is seeking a detail-oriented Sales Admin / Collections Officer to support day-to-day sales administration, customer accounts, invoicing and collections for a growing commercial hygiene and facilities services business.

You will work with customers, sales reps, finance and operations to ensure accurate records, timely invoicing and payment follow-ups, while maintaining strong customer relationships.

Qualifications

• 2–4 years of experience in sales administration, accounts receivable, collections, customer service, billing, or related administrative roles
• Experience handling customer accounts, invoices, payment follow-ups, or sales support
• Strong written and verbal English communication skills
• Comfortable communicating with customers via phone and email
• Strong attention to detail and accuracy
• Good organisational and time-management skills
• Ability to manage multiple accounts, tasks, and deadlines
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Experience using CRM, ERP, accounting, or customer management systems is an advantage
• Experience in a B2B environment and dealing directly with business customers is highly desirable

Responsibilities

• Provide administrative support to the sales and account management teams.
• Process and maintain customer account information, contracts, service agreements, pricing, and related documentation.
• Prepare sales quotations, proposals, service documentation, and customer correspondence as required.
• Assist with setting up new customer accounts and ensuring all required information is complete and accurate.
• Maintain accurate customer records in CRM, ERP, or accounting systems.
• Update customer information, billing details, service requirements, and account notes.
• Monitor sales orders, service requests, and account-related activities through to completion.
• Coordinate with internal teams to ensure customer requests are actioned promptly.
• Assist with reporting on sales activity, customer accounts, outstanding orders, and other administrative requirements.

Skills

Attention to detail

Time management

Multitasking

English communication

Customer service

Microsoft Office

Tools

Excel

Outlook

CRM

ERP

Job description

Job Description

We are seeking a detail-oriented and customer-focused Sales Admin / Collections Officer to support the day-to-day administration of sales activities, customer accounts, invoicing, and collections for a growing commercial hygiene and facilities services business.

The role will work closely with customers, sales representatives, finance, and service/operations teams to ensure customer accounts are accurately maintained, invoices are processed and followed up, payments are collected on time, and customer requests are handled efficiently.

The ideal candidate has strong administrative and communication skills, is comfortable dealing with customers regarding outstanding balances, and can manage multiple accounts and priorities while maintaining accurate records

Key Responsibilities

Sales Administration

• Provide administrative support to the sales and account management teams.
• Process and maintain customer account information, contracts, service agreements, pricing, and related documentation.
• Prepare sales quotations, proposals, service documentation, and customer correspondence as required.
• Assist with setting up new customer accounts and ensuring all required information is complete and accurate.
• Maintain accurate customer records in CRM, ERP, or accounting systems.
• Update customer information, billing details, service requirements, and account notes.
• Monitor sales orders, service requests, and account-related activities through to completion.
• Coordinate with internal teams to ensure customer requests are actioned promptly.
• Assist with reporting on sales activity, customer accounts, outstanding orders, and other administrative requirements.

Accounts Receivable & Collections

• Monitor customer accounts and outstanding invoices.
• Conduct regular follow-ups with customers regarding overdue or outstanding payments.
• Contact customers by phone and email regarding payment status, account balances, and outstanding invoices.
• Maintain professional and positive customer relationships while pursuing timely payment.
• Investigate payment discrepancies, short payments, unapplied payments, and account queries.
• Coordinate with Finance/Accounts teams to resolve billing and payment issues.
• Record all collection activities, customer commitments, disputes, and payment updates accurately.
• Escalate significantly overdue or disputed accounts in accordance with company procedures.
• Follow up on promised payment dates and ensure commitments are appropriately documented.
• Assist with reconciliation of customer accounts and identification of outstanding balances.
• Support the preparation of aged receivables and collections reports.

Customer & Service Coordination

• Respond to customer enquiries relating to invoices, payments, services, products, and account information.
• Coordinate with operations/service teams when customer queries involve scheduled services, missed services, equipment, consumables, or service requirements.
• Assist in resolving customer concerns and ensure issues are followed through to completion.
• Maintain clear and professional communication with customers and internal stakeholders.
• Identify recurring customer concerns and elevate trends to the appropriate team.
• Support customer retention by providing timely, accurate, and professional account assistance.

Documentation & Reporting

• Maintain accurate records of customer interactions, invoices, payment commitments, disputes, and account activity.
• Ensure all sales and collections documentation is properly filed and updated.
• Prepare regular reports relating to accounts receivable, collections, customer accounts, sales administration, and outstanding actions.
• Assist with data entry, system updates, and general administrative tasks as required.
• Ensure customer and financial information is handled confidentially and accurately.

Operation Admin

• Answering customer service queries via email
• Providing service dates and updates
• Assisting with proof of service requests
• Managing job cards through your service software
• Supporting general operations administration tasks as required

Qualifications and Requirements

Required Qualifications & Experience

• 2–4 years of experience in sales administration, accounts receivable, collections, customer service, billing, or related administrative roles
• Experience handling customer accounts, invoices, payment follow-ups, or sales support
• Strong written and verbal English communication skills
• Comfortable communicating with customers via phone and email
• Strong attention to detail and accuracy
• Good organisational and time-management skills
• Ability to manage multiple accounts, tasks, and deadlines
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Experience using CRM, ERP, accounting, or customer management systems is an advantage
• Experience in a B2B environment and dealing directly with business customers is highly desirable

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture : We’re committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You : We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual : We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.