Sales Associate | Midshift | WFO - Entec

Cloudstaff Philippines Inc.; Angeles; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Comprehensive health and life insure.

Career advancement opportunities

Company-provided PC/Laptop and fiber–

Smart office amenities

Job summary

Cloudstaff Philippines Inc. is seeking an organized, reliable administrative professional to support our Sales Account Managers. You will handle daily admin tasks, manage customer information, prepare documentation, and act as a point of contact for routine queries.

Interaction with existing customers will focus on support, accuracy, and service. This is not a sales role but opportunities to upsell may arise.

Qualifications

• Excellent communication and customer service skills.
• Strong IT literacy and experience with standard software tools.
• Highly organized with meticulous attention to detail and able to manage large volumes of email.
• Ability to collaborate with cross-functional teams and meet deadlines.

Responsibilities

• Collaborate with Business Development to provide internal support, including order processing and CRM management.
• Handle customer queries and follow-ups to ensure satisfaction.
• Manage customer complaints following company procedures.
• Prepare and schedule meetings with customers and communicate post-meeting actions.
• Join video meetings with customers as needed and act as a trusted advisor.

Skills

Excellent communication

IT proficient

Highly organized

Task management

Team player

Problem solving

Tools

CRM software

Microsoft Office

Job description

Job Description

We are seeking an organised, reliable, and customer-focused individual to provide administrative and coordination support to our Sales Account Managers, ensuring customer accounts are managed efficiently.

You will play a key role behind the scenes, handling day-to-day admin tasks, managing customer information, preparing documentation, and acting as a point of contact for routine queries. You will be interacting with existing customers, with an emphasis on support, accuracy, and service.

Responsibilities

• Collaborate closely with the Business Development team to provide internal support, including order processing, quotation preparation, sample requests, customer follow-ups and CRM management
• Manage customer queries effectively and efficiently
• Manage customer complaints effectively and efficiently following company procedure
• Prepare and book meetings with customers, and communicate post-meeting action points to support the Sales Account Managers in securing sales
• Join video meetings with customers where applicable
• Fully understand customers’ businesses to become a trusted advisor, with the focus on providing excellent customer service
• Review sales reports and identify trends in sales and profit
• Meticulously use company systems and follow company procedures
• Perform general office duties as required, including phone answering and other tasks

Please note: This is not a sales position, but you will be motivated by business growth and able to support this by providing outstanding customer service, exemplary admin support and by actively looking for opportunities to upsell to existing customers

Qualifications and Requirements

Essential

• Demonstrates compatibility with our core values: willing, accountable and adventurous
• Enjoys working in a team-focused, fast-paced environment
• Works collaboratively with others, demonstrating open and trusting communication
• Excellent communicator, with a friendly and professional telephone manner
• Fully competent with IT
• Highly organized and meticulous attention to detail
• Ability to manage tasks effectively, including large volumes of email
• Business acumen with a problem-solving mindset
• Able to work within agreed deadlines
• Positive, ‘can-do’ attitude towards all aspects of the role
• Willing to learn

Desirable

• Experience with using a customer database and CRM system.
• Experience in a B2B environment

Perks and Benefits

Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
Endless opportunities for career advancement
Exclusive ATM inside the office for employee's convenience
We set you up for success with a company-provided PC/Laptop and fiber internet connection
Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
Top notch workplace with first class VIP lounge and game rooms
Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
International career growth and connections
Unlimited cash incentives for hired referrals
Mental Wellness Employee Assistance program through Lifeworks
In-house psychiatrist available to support employees' well-being
Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
Award-winning Culture : We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
Invest in You : We support your development through comprehensive training programs, mentoring and opportunities for career advancement
Thrive as an Individual : We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.