Sales Support | WFO | Clark

Cloudstaff Philippines Inc.; Angeles; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health and life insurance

Career advancement

Office perks and amenities

Free coffee, meals and events

Job summary

Cloudstaff Philippines Inc. is seeking a capable Sales Support professional in Angeles to provide administrative and operational support to the sales team.

You will handle orders, quotes, enquiries, and related documentation, while coordinating trials, loans, and follow-ups with meticulous data management. Ideal candidates have 3–4 years in sales support, excellent communication, strong organisation, and proficiency in MS Office and CRM systems such as NetSuite.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 3-4 years of experience in sales support or related role.
• Strong organisational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite and CRM software.

Responsibilities

• Provide sales administration support, including orders, quotes, enquiries and related documents.
• Coordinate customer trials, loans, and follow-up activities with accurate records.
• Manage shared inboxes and respond to inquiries promptly and professionally.
• Maintain customer records and sales documentation for accuracy and compliance.
• Assist with events, marketing activities, newsletters and other initiatives.
• Support managers and sales team to facilitate efficient operations.
• Liaise with internal stakeholders to coordinate activities and maintain service levels.

Skills

Sales admin

Customer service

Order processing

MS Office

ERP/CRM

NetSuite

Attention to detail

Multitasking

Communication

Team collaboration

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

CRM software

NetSuite

Job description

Job Description

The companyis a market leader in Australia, with a long heritage spanning nearly five decades. Our humble roots start in the 1950’s with walking sticks, to the current day with some of the most technologically advanced products in the world.

We provide assistive technology equipment, to improve the independence and lifestyles of those people with special needs. We have an extensive product range including motorised wheelchairs, recreational buggies, bikes and trikes and more.

Our vision is to be Australia’s leading supplier of world classassistive technology equipment that improves quality of life for clients and carers.

Our team prides itself on personalised service, expert advice and innovative products and we have a strong workplace culture underpinned by our values of honesty, integrity, respect, kindness and hard work.

Primary Purpose: As Sales Support, you will provide administrative and operational support to the sales team, ensuring the efficient coordination of sales activities, customer enquiries, order processing, and business operations while delivering a high standard of customer service.

Key responsibilities include but are not limited to:

Operational

• Provide sales administration support, including the preparation and processing of customer orders, quotes, enquiries, and related documentation.
• Coordinate and track customer trials, loans, and follow-up activities, ensuring accurate record maintenance within company systems.
• Manage shared inboxes and respond to customer, sales, and service-related enquiries in a timely and professional manner.
• Maintain customer records, sales documentation, and system data to ensure accuracy and compliance with company processes.
• Assist with the coordination of events, demonstrations, marketing activities, newsletters, and other business initiatives.
• Provide administrative support to managers and sales team members to facilitate efficient business operations.
• Liaise with internal stakeholders to coordinate activities, follow up outstanding actions, and ensure a high level of customer service.

Carry out other duties as reasonably directed by the direct or authorised manager, consistent with the employee's skills, experience, and training.

Qualifications and Requirements

Key Skills and Experience

• Experience in sales administration, customer service, or a similar support role.
• Experience processing orders, quotes, enquiries, and administrative documentation.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Experience using ERP or CRM systems, with NetSuite experience highly regarded.
• Strong attention to detail with a focus on accuracy and data integrity.
• Well-developed organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Strong customer service focus.
• Ability to work collaboratively across teams and build effective working relationships.
• Proactive problem-solving skills and the ability to take initiative.
• Ability to work independently while contributing to a team environment.

• Bachelor's degree in Business Administration or related field
• 3-4 years of experience in sales support or related role
• Strong organisational and multitasking skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office Suite and CRM software

Perks and Benefits

Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
Endless opportunities for career advancement
Exclusive ATM inside the office for employee's convenience
We set you up for success with a company-provided PC/Laptop and fiber internet connection
Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
Top notch workplace with first class VIP lounge and game rooms
Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
International career growth and connections
Unlimited cash incentives for hired referrals
Mental Wellness Employee Assistance program through Lifeworks
In-house psychiatrist available to support employees' well-being
Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
Award-winning Culture : We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
Invest in You : We support your development through comprehensive training programs, mentoring and opportunities for career advancement
Thrive as an Individual : We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.