Contact Care
- Ask about the status of operations
- Quality of components supplied
- Request a goods deployment plan
- Introducing new products
Receiving Quote Requests
- Confirm specifications and clarify customer requirements
Processing Quote Request Information
- Search and clarify information for special goods
- Search for Maker, goods that meet customer requirements (repair jobs, improvements, special goods)
- Create price quotes for Kazuo products
- Create request on Misa system
- Register working procedures and survey at customers
- Survey requirements at customers
Competing/Negotiating
- Confirm competitive price request/target price
- Search for information related to competitors, or the price customers are buying
- Request and send competitive quotes
Receive Purchase Order
- Confirm orders, confirm order progress
Order Processing
- Register work plans at customers
- Bringing contractors and manufacturers to customers (for repair and improvement jobs)
- Delivery (in case the customer needs a delivery date)
Handling Arising Problems, Delays, Slow Delivery
- Confirm problem information
- Create request to handle NG/issue
- Confirm processing plan and processing time
- Report problems/problems, discuss problems with customers
Customer Development
- Search and evaluate target customers
- Search for contacts
- Contact to ask and make an appointment
- Handling customer inquiries
- Procedures for creating new customers
- Processing new NCC registration documents
- Register and train the customer purchasing system
- Search, discuss, and meet partners in the same industry to exchange data and combine customer deployment
- Collaborate with customers in the same industry
Sales & Consultation
- Assess customer potential
- Consulting and introducing products
- Answering questions - advantages and disadvantages
- Handle rejection
- Record and retrieve quote request information
- Quotation
- Report application
- Track orders and collect payments according to progress
- Record customer feedback
Marketing & Promotion
- Post ads on social platforms
- Participate in fair exhibitions
Qualifications
- Bachelor's Degree of Engineering (Mechanical and Electrical)
- Have experience in sales for companies in industrial parks
- Good in communication skills