Sales and Admin

Triangle Holdings System Corporation; Carmona; On-site; PHP 279,000 - 446,000; Full time

Job summary

Triangle Holdings System Corporation in Cavite, Philippines seeks a Sales Administration professional to manage quotations, sales documentation, and order processing. You will coordinate with Production, Planning, Warehouse, and Logistics to ensure timely delivery and accurate information flow.

Responsibilities include maintaining customer records, generating daily/weekly/monthly sales reports, and supporting cross-functional coordination to enhance customer satisfaction and drive sales

Responsibilities

• Prepare and issue quotations, sales orders, and other sales-related documents accurately and promptly.
• Serve as the primary point of contact for customers, respond to inquiries, provide order updates, and coordinate customer requirements with the Production, Planning, and Warehouse teams.
• Monitor the status of all customer job orders from receipt of PO, production planning, printing, post-press processing, dispatch, up to final delivery; coordinate with the Production Supervisor on delays.
• Maintain customer records, sales files, order trackers, and prepare daily, weekly, and monthly sales reports; ensure all sales documentation is complete and properly filed.
• Coordinate delivery schedules with Production, Warehouse, and Logistics to ensure on-time delivery; inform customers of schedules or delays.
• Build and maintain good relationships with existing customers through regular follow-ups and prompt resolution of concerns; assist Sales Team in identifying new opportunities.
• Perform general administrative duties including data entry, document preparation, report generation, filing, scheduling meetings, and other clerical tasks.
• Work closely with Sales, Production, Planning, Purchasing, QA, and Warehouse to ensure smooth order processing and customer satisfaction.
• Ensure compliance with company policies, quality standards, and customer requirements; recommend process improvements to enhance order processing efficiency and service.
• Perform other sales and administrative functions as assigned by Management.

Job description

1. Prepare Quotations and Sales Documents

   • Prepare and issue quotations, sales orders, and other sales-related documents accurately and promptly.

2. Customer Coordination and Order Management

   • Serve as the primary point of contact for customers, respond to inquiries, provide order updates, and coordinate customer requirements with the Production, Planning, and Warehouse teams.

3. Job Order Monitoring

   • Monitor the status of all customer job orders from receipt of purchase order (PO), production planning, printing, post-press processing, dispatch, up to final delivery. Ensure timely coordination with the Production Supervisor regarding job progress and any delays.

4. Sales Administration

   • Maintain customer records, sales files, order trackers, and prepare daily, weekly, and monthly sales reports. Ensure all sales documentation is complete, accurate, and properly filed.

5. Delivery and Logistics Coordination

   • Coordinate delivery schedules with Production, Warehouse, and Logistics to ensure on-time delivery of customer orders. Inform customers promptly of delivery schedules or any unforeseen delays.

6. Customer Relationship Management

   • Build and maintain good relationships with existing customers through regular follow-ups, prompt resolution of concerns, and excellent customer service while assisting the Sales Team in identifying new business opportunities.

7. Administrative Support

   • Perform general administrative duties including data entry, document preparation, report generation, filing, scheduling meetings, and other clerical tasks assigned by Management.

8. Cross-Functional Coordination

   • Work closely with the Sales, Production, Planning, Purchasing, Quality Assurance, and Warehouse Departments to ensure smooth order processing, accurate information flow, and customer satisfaction.

9. Compliance and Continuous Improvement

   • Ensure compliance with company policies, quality standards, and customer requirements. Recommend process improvements to enhance order processing efficiency and customer service.

10. Other Duties

Perform other sales and administrative functions that may be assigned by the Immediate Supervisor or Management.