Business Development Engineer

Zenith United Electric Corp; Metro Manila; On-site; PHP 335,000 - 558,000; Full time

Job summary

Zenith United Electric Corp. is seeking a proactive professional to drive lead generation, identify and acquire new customers, manage project activities from kickoff to closure, and deliver after-sales support to ensure client satisfaction.

The role involves field visits, market analysis, and coordination with engineering and support teams to maximize client value and project profitability.

Responsibilities

• Lead generation: visit assigned customers weekly and document visits.
• Customer acquisition: perform market analysis and targeted outreach to potential clients.
• Project management: attend pre-bid meetings, develop project plans, and coordinate with teams.
• After-sales support: ensure turnover, regular check-ins, address issues with tech team, and plan upsell opportunities.

Job description

I. Lead Generation:

• Visit assigned number of customers per week, adhering to a structured schedule to maximize outreach.
• Inform customers about latest company programs, including relevant updates, its products, and services
• Distribute up-to-date company and product collaterals to visited customers, such as:
  • Brochures and catalogues
  • Product samples
  • Technical specifications and data sheets
• Proactively book appointments and conduct presentations on the company, its products, and services as needed.
• Assess and observe customers' facilities and offices to identify potential applications for our products, looking for:
  • Areas where our solutions could improve efficiency or solve problems
  • Opportunities to replace or upgrade existing equipment
  • Potential for cross-selling or upselling based on the customer's current setup
• Develop and maintain detailed records of customer visits, including key contacts, observations, and follow-up actions.
• Gather market intelligence during customer visits to inform product development and marketing strategies.
• Organize and participate in product demonstrations or trial installations at customer sites when appropriate.

II. Customer Acquisition:

• Conduct in-depth market analysis to identify potential clients across various industries.
• Create and implement targeted outreach campaigns using various channels (email, phone, LinkedIn, Facebook, etc.).
• Qualify leads and prioritize opportunities based on potential value and likelihood of conversion.
• As needed, monitoring and follow up on progress status of offers/quotations and coordination with Sales Engineer and immediate superior on needed adjustments to ensure getting the business.
• Collaborate with Sales Engineer and/or Immediate Superior to generate sales from identified business opportunities/ sales leads.

III. Project Management:

• Attends pre-bid meetings as initial interaction to projects, in coordination with Sales Engineer, gather necessary information (competitors, project timetable, project requirements and key points) and send minutes of meeting in email.
• Develop project plans, including timelines and milestones of awarded projects.
• Lead kick-off meetings with clients and internal teams to align on project objectives and expectations.
• Coordinate activities across sales engineer, immediate superior, technical, and support teams to ensure smooth project execution and develop tools for project management for efficient tracking and reporting.
• Attend coordination meetings and provide updates via email documentation.
• Manage scope changes, assess their impact, and negotiate adjustments with clients as necessary.
• Perform risk assessments and develop mitigation strategies throughout the project lifecycle.
• Ensure project profitability by monitoring costs and managing resources effectively.

IV. After-Sales Support:

• Facilitate project turnover process to ensure smooth product adoption and closing.
• Conduct regular check-ins with clients to assess satisfaction and identify potential issues.
• Coordinate with the technical support team to address complex client issues and ensure timely resolution.
• Analyze support tickets and client feedback to identify trends and recommend product improvements.
• Create and deliver training programs, in coordination with technical team to help clients maximize the value of our products.
• Develop account growth plans, identifying opportunities for additional services or upgrades.
• Implement a proactive approach to contract renewals, engaging clients well before expiration dates.