Sales Admin

Rare Global Food Trading Corp.; Parañaque; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

HMO

Paid Leave Credits

Company Events

Job summary

Rare Global Food Trading Corp. in Parañaque City seeks a capable Sales Support & Order Management professional to handle customer orders from receipt to delivery.

You will respond to inquiries, coordinate with Logistics/Warehouse for on-time fulfillment, and maintain accurate records and documentation. Responsibilities include preparing sales reports, monitoring payments, and resolving discrepancies with relevant departments.

Qualifications

• Bachelor's degree in business, marketing, sales, or a related field.
• Experience in sales support, sales operations, customer service, order management, or related roles.
• Familiarity with CRM and order management systems is a plus.
• Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.
• Strong organizational, time management, and communication skills.
• Customer-focused with good problem-solving abilities.
• Willing to work onsite in Santana Grove, Sucat, Parañaque City.

Responsibilities

• Receive, process, and monitor customer sales orders accurately and within the required timelines.
• Respond to customer inquiries, requests, and concerns in a professional and timely manner.
• Coordinate with Logistics and Warehouse teams to ensure accurate order fulfillment and on-time delivery.
• Follow up on pending orders, delivery schedules, and unresolved customer concerns.
• Maintain accurate and updated customer records, sales documents, and transaction histories.
• Prepare sales reports, summaries, and other documentation required by management.
• Monitor order status, payment receipts, and pending transactions.
• Follow up on outstanding transactions and coordinate with relevant departments to resolve discrepancies.
• Identify gaps or issues in sales processes and suggest improvements.

Skills

CRM systems

Order management

Sales processes

Excel

PowerPoint

Education

Bachelor's Degree in Business Administration, Marketing, Sales Management, or a related field

Tools

CRM systems

Order management systems

Microsoft Office (Excel, Word, PowerPoint)

Job description

Receive, process, and monitor customer sales orders accurately and within the required timelines.

Respond to customer inquiries, requests, and concerns in a professional and timely manner.

Coordinate with the Logistics and Warehouse teams to ensure accurate order fulfillment and on-time delivery.

Follow up on pending orders, delivery schedules, and unresolved customer concerns.

Maintain accurate and updated customer records, sales documents, and transaction histories.

Prepare sales reports, summaries, and other documentation required by management.

Monitor order status, payment receipts, and pending transactions.

Follow up on outstanding transactions and coordinate with the relevant departments to resolve discrepancies.

1. Customer Support & Order Management

• Receive, process, and monitor customer sales orders accurately and within the required timelines.

• Respond to customer inquiries, requests, and concerns in a professional and timely manner.

• Coordinate with the Logistics and Warehouse teams to ensure accurate order fulfillment and on-time delivery.

• Follow up on pending orders, delivery schedules, and unresolved customer concerns.

2. Sales Documentation & Reporting

• Maintain accurate and updated customer records, sales documents, and transaction histories.

• Prepare sales reports, summaries, and other documentation required by management.

• Monitor order status, payment receipts, and pending transactions.

• Follow up on outstanding transactions and coordinate with the relevant departments to resolve discrepancies.

3. Problem-Solving & Process Improvement

• Identify gaps or issues in sales processes and recommend practical solutions to improve efficiency.

• Assist in resolving order discrepancies, product returns, delivery delays, and other customer-related concerns.

• Ensure proper documentation, coordination, and follow-through for all reported issues.

4. Coordination & Team Support

• Collaborate with Sales, Finance, Logistics, Warehouse, Marketing, and Operations teams to support smooth business operations.

• Assist in implementing sales campaigns, promotions, events, and other sales initiatives as needed.

• Provide administrative and operational support to the Sales Department to ensure efficient daily operations.

Requirements

• Bachelor's Degree in Business Administration, Marketing, Sales Management, or a related field.
• With experience in sales support, sales operations, customer service, order management, or a related role.
• Familiarity with CRM systems, order management systems, and sales processes is an advantage.
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Able to handle multiple tasks and prioritize work effectively.
• Customer-focused with good problem-solving skills.
• Willing to work flexible hours during peak sales periods when needed
• Willing to work onsite at Santana Grove, Sucat, Parañaque City.

Benefits

• HMO
• Paid Leave Credits
• Company Events