Sales Account Officer

Imprint Customs; Antipolo; On-site; PHP 223,000 - 446,000; Full time

Job summary

Imprint Customs in Antipolo City, Rizal, is seeking a Sales Account Officer to manage client relationships, coordinate sales activities, and drive revenue growth. This full-time role focuses on delivering exceptional service to both existing and prospective clients.

You will process orders, prepare quotations, track orders, and collaborate with logistics to ensure timely delivery. A background in sales coordination and proficiency with CRM and MS Office are preferred.

Qualifications

• High school diploma or equivalent; tertiary qualification in sales or business administration is advantageous.
• Experience in a sales coordinator or account officer role, preferably within a manufacturing or custom products industry.
• Strong communication and interpersonal skills with the ability to build and maintain professional relationships.
• Excellent organisational skills to manage multiple accounts and priorities simultaneously.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and CRM software.
• Sound knowledge of sales processes and customer relationship management best practices.
• Problem-solving abilities and a customer-focused mindset.
• Attention to detail and accuracy in handling documentation and data entry.
• Ability to work effectively both independently and as part of a collaborative team.
• Willingness to learn about our products and services to better serve our clients.

Responsibilities

• Manage and maintain relationships with assigned client accounts, ensuring regular communication and satisfaction.
• Process sales orders and coordinate with relevant departments to ensure timely delivery and execution.
• Prepare and present quotations and proposals to clients in response to enquiries.
• Follow up on sales leads and convert them into confirmed orders.
• Monitor account activities and provide regular updates to the sales management team.
• Handle customer queries and resolve complaints in a professional and timely manner.
• Coordinate with the logistics and operations teams to ensure smooth order fulfilment.
• Maintain accurate records of all client interactions and sales transactions in the company database.
• Identify opportunities for upselling and cross-selling to existing clients.
• Assist in preparing sales reports and performance metrics as required.

Skills

Strong communication

CRM software

Microsoft Office

Customer relations

Organisational skills

Education

High school diploma

Business/ Sales qualification (advantageous)

Tools

CRM software

Microsoft Office

Job description

About the role

Imprint Customs is seeking a Sales Account Officer to join our dynamic sales team on a full-time basis in Antipolo City, Rizal. This is a pivotal position within our organisation where you will be responsible for managing client relationships, coordinating sales activities, and ensuring exceptional service delivery to our valued customers. As a Sales Account Officer, you will play a crucial role in driving our business growth and maintaining strong connections with both existing and prospective clients. This role is essential to our sales operations and directly contributes to the company's revenue objectives and customer satisfaction goals.

Key responsibilities

• Manage and maintain relationships with assigned client accounts, ensuring regular communication and satisfaction

• Process sales orders and coordinate with relevant departments to ensure timely delivery and execution

• Prepare and present quotations and proposals to clients in response to enquiries

• Follow up on sales leads and convert them into confirmed orders

• Monitor account activities and provide regular updates to the sales management team

• Handle customer queries and resolve complaints in a professional and timely manner

• Coordinate with the logistics and operations teams to ensure smooth order fulfilment

• Maintain accurate records of all client interactions and sales transactions in the company database

• Identify opportunities for upselling and cross-selling to existing clients

• Assist in preparing sales reports and performance metrics as required

What we're looking for

• High school diploma or equivalent; tertiary qualification in sales, business administration, or a related field is advantageous

• Proven experience in a sales coordinator or account officer role, preferably within a manufacturing or custom products industry

• Strong communication and interpersonal skills with the ability to build and maintain professional relationships

• Excellent organisational skills with the ability to manage multiple accounts and priorities simultaneously

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and CRM software

• Sound knowledge of sales processes and customer relationship management best practices

• Problem-solving abilities and a customer-focused mindset

• Attention to detail and accuracy in handling documentation and data entry

• Ability to work effectively both independently and as part of a collaborative team

• Willingness to learn about our products and services to better serve our clients

What we offer

At Imprint Customs, we are committed to creating a supportive and rewarding work environment for our team members. We offer competitive compensation packages, opportunities for professional development and career advancement, and a collaborative workplace culture where your contributions are valued. We provide a full-time position with clear career progression pathways, allowing you to develop your skills and advance within the sales department. Our team thrives on mutual support and innovation, ensuring you have access to training and mentorship to excel in your role. We believe in maintaining a healthy work-life balance and foster an inclusive environment where all employees feel respected and motivated.

About us

Imprint Customs is a dynamic and customer-focused organisation specialising in custom products and solutions. We pride ourselves on delivering high-quality offerings tailored to meet the specific needs of our diverse client base. Our mission is to be a trusted partner for our customers, providing exceptional service, innovative solutions, and reliable delivery. With a dedicated team of professionals, we maintain strong values centred on integrity, excellence, and customer satisfaction. We are committed to continuous improvement and creating an environment where our team can thrive and contribute to our collective success.