ACCOUNT OFFICER

Private Advertiser; Naga; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health and wellness programmes

Professional development opportunities

Flexible working arrangements where/if

Job summary

Polystar Manpower Services is seeking an Account Officer to join our Administration & Office Support team in Paranaque City, Metro Manila. You will manage client accounts, coordinate services, and ensure strong client relationships while supporting seamless administrative operations.

This full-time role emphasizes accuracy, professionalism, and proactive communication with clients and internal teams to deliver reliable staffing solutions.

Qualifications

• High school diploma or equivalent; a post-secondary qualification in business administration, office management, or related field preferred.
• Proven experience in an administrative or account management role.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and familiarity with database systems.
• Attention to detail and accuracy with client data.
• Customer service orientation and relationship management.
• Ability to work independently and in a team.
• Knowledge of manpower services or recruitment sector is advantageous.

Responsibilities

• Manage and maintain assigned client accounts with accurate records.
• Serve as the primary contact for clients, addressing inquiries and requests promptly.
• Process and coordinate invoicing, billing reconciliation, and account adjustments.
• Prepare and compile account reports, performance metrics, and client correspondence.
• Liaise between clients and internal departments to ensure service delivery.
• Monitor account activity and identify opportunities for improvements or upselling.
• Maintain confidentiality and handle sensitive client information.
• Assist with scheduling, documentation, and data entry as administrative support.
• Participate in meetings and contribute to account strategy discussions.
• Adhere to company policies and procedures in all account activities.

Skills

Account management

Organization

Time management

Communication

Customer service

Education

High school diploma

Post-secondary qualification in business administration or office management

Tools

Microsoft Office Suite

Database systems

Job description

About the role

Polystar Manpower Services is seeking a dedicated and organised Account Officer to join our Administration & Office Support team in Paranaque City, Metro Manila. This is a full-time position that plays a crucial role in maintaining and strengthening our client relationships while ensuring seamless administrative operations. As an Account Officer, you will be the key liaison between our clients and internal teams, responsible for managing accounts, coordinating services, and ensuring client satisfaction. This role is essential to our business operations and offers you the opportunity to develop a comprehensive understanding of account management within the manpower services industry.

Key responsibilities

• Manage and maintain assigned client accounts, ensuring all account information is accurate, up-to-date, and properly documented
• Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner
• Process and coordinate administrative tasks including invoicing, billing reconciliation, and account adjustments
• Prepare and compile account reports, performance metrics, and client correspondence
• Liaise between clients and internal departments to ensure service delivery meets expectations
• Monitor account activity and identify opportunities for service improvements or upselling additional offerings
• Maintain confidentiality and handle sensitive client information with professionalism
• Assist with administrative support functions including scheduling, documentation, and data entry
• Participate in meetings and contribute to account strategy discussions
• Ensure compliance with company policies and procedures in all account management activities

What we're looking for

• High school diploma or equivalent; a post-secondary qualification in business administration, office management, or related field is preferred
• Proven experience in an administrative or account management role, ideally within the manpower services or recruitment industry
• Excellent organisational and time management skills with the ability to juggle multiple accounts and priorities
• Strong written and verbal communication skills, with proficiency in professional correspondence
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with database systems
• Attention to detail and accuracy, particularly when handling financial information and client data
• Customer service orientation with a commitment to maintaining positive client relationships
• Ability to work independently and as part of a team in a fast-paced environment
• Professional demeanour and reliability, with the ability to meet deadlines consistently
• Knowledge of the manpower services or recruitment sector is advantageous

What we offer

Polystar Manpower Services is committed to supporting the growth and wellbeing of our employees. We offer competitive remuneration packages commensurate with experience and qualifications. Our comprehensive benefits include health and wellness programmes designed to support your physical and mental wellbeing. We provide opportunities for professional development and career advancement within a growing organisation. We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised. Additionally, we offer flexible working arrangements where appropriate for your role, and we encourage open communication regarding any support or adjustments you may require.

About us

Polystar Manpower Services is a trusted provider of manpower solutions, dedicated to connecting skilled professionals with leading organisations across various industries. With a commitment to excellence and integrity, we pride ourselves on delivering responsive, customised staffing services that meet our clients' unique requirements. Our mission is to build lasting relationships with both candidates and clients by understanding their needs and providing tailored solutions. We operate with transparency, professionalism, and a genuine commitment to supporting career development. At Polystar Manpower Services, we believe in creating a workplace where our team members can thrive and make meaningful contributions to our business success.