Sales

IAN SMART ENERGY CORP; Arguelles; On-site; PHP 167,000 - 279,000; Full time

Job summary

IAN SMART ENERGY CORP is seeking a customer-focused sales and service representative to engage customers through phone, email, and in-person interactions at our Iloilo City site. You will qualify leads, present energy products, and build a pipeline to reach monthly targets.

You will manage orders, coordinate onboarding, and maintain records in our CRM while collaborating with a fast-paced team and staying informed about industry trends.

Qualifications

• Proven experience in customer service and/or sales roles.
• Excellent communication skills, both written and verbal, with the ability to explain complex concepts clearly.
• Strong sales acumen with a track record of meeting or exceeding sales targets and KPIs.
• Customer-focused mindset with genuine commitment to providing outstanding service and building long-term relationships.
• Proficiency in using CRM systems and Microsoft Office applications.
• Ability to work independently whilst collaborating effectively with team members in a fast-paced environment.
• Strong organisational and time management skills with the ability to prioritise multiple tasks.
• Problem-solving abilities and resourcefulness in addressing customer challenges.
• Professional demeanour and strong interpersonal skills.
• Willingness to learn and adapt to new products, services, and sales methodologies.
• Preferably, existing knowledge of the energy or renewable energy sector would be advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Identify and qualify sales leads, converting inquiries into customer relationships.
• Build and maintain a pipeline through proactive outreach.
• Present product features and benefits tailored to customer needs.
• Negotiate terms and pricing to meet sales targets while maintaining satisfaction.
• Process orders and ensure smooth contract execution and onboarding.
• Handle customer concerns and resolve issues professionally.
• Maintain accurate records of all interactions and sales activities.
• Aim to achieve monthly and quarterly sales targets and contribute to team goals.
• Stay informed about products, services, industry trends, and competitors.

Skills

Customer service

Sales experience

Communication

Relationship building

Independence

Time management

Problem solving

Interpersonal skills

Learning mindset

Energy sector knowledge

Tools

CRM software

Microsoft Office

Job description

What you'll be doing

• Responding promptly to customer inquiries via phone, email, and in-person interactions, providing accurate information about our energy products and services

• Identifying and qualifying sales leads, converting inquiries into profitable customer relationships

• Building and maintaining a pipeline of prospective customers through proactive outreach and networking

• Presenting product features and benefits in a compelling manner tailored to customer needs and pain points

• Negotiating terms and pricing with customers to achieve sales targets whilst ensuring customer satisfaction

• Processing customer orders and ensuring smooth contract execution and onboarding

• Handling customer concerns and complaints with professionalism, finding resolution-focused solutions

• Maintaining accurate records of all customer interactions, sales activities, and transaction details in company systems

• Achieving monthly and quarterly sales targets and contributing to team performance objectives

• Staying informed about company products, services, industry trends, and competitor offerings

What we're looking for

• Proven experience in customer service and/or sales roles, preferably within the energy sector or related industries

• Excellent communication skills, both written and verbal, with the ability to explain complex concepts clearly

• Strong sales acumen with a track record of meeting or exceeding sales targets and KPIs

• Customer-focused mindset with genuine commitment to providing outstanding service and building long-term relationships

• Proficiency in using customer relationship management (CRM) systems and Microsoft Office applications

• Ability to work independently whilst collaborating effectively with team members in a fast-paced environment

• Strong organisational and time management skills with the ability to prioritise multiple tasks

• Problem-solving abilities and resourcefulness in addressing customer challenges

• Professional demeanour and strong interpersonal skills

• Willingness to learn and adapt to new products, services, and sales methodologies

• Preferably, existing knowledge of the energy or renewable energy sector would be advantageous

Work Location:

R.A.K. Ceramics (Phils.) Corporation
Diversion Road, Brgy. Sambag, Jaro, Iloilo City