SaaS Technical Support & Customer Solutions (Night Shift)

REALPAGE (PHILIPPINES), INC.; Manila; On-site; PHP 320,000 - 480,000; Full time

Benefits offered by this job

Free meals

HMO coverage for dependents

Retirement plan

Leave conversion

Life insurance

Paid time off

Wellness reimbursement

Tuition reimbursement

Learning & development

Career growth

Job summary

RealPage Philippines is hiring for a customer support role to deliver personalized care by phone, chat, or email. The position supports US operations with a fixed graveyard shift and night differential pay, starting onsite for the first 90 days of training.

You will document interactions, build trust with customers, provide product training, and troubleshoot to isolate root causes while aiming for high customer satisfaction and efficiency.

Responsibilities

• Deliver customer centric care via phone, chat or email interactions with customers that drives customer satisfaction.
• Leverage understanding of the industry, customer's portfolio of products, and their business processes to deliver a personalized experience with every customer interaction.
• Document customer interactions through the ticket management system.
• Establish relationships and trust with customers during interactions.
• Provide basic training to customers that may require a how-to session and walkthrough.
• Troubleshoot integrated products with customers to isolate issues to root cause.
• Manage situations that require real-time solutions and setting clear expectations on resolution plans.
• Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics.
• Document product knowledge solutions when applicable. Learn and become proficient on one or more RealPage products by gaining “Skills Certification” in assigned product support areas and more as career progresses.

Job description

RealPage Philippines is hiring for a customer support role to deliver personalized care by phone, chat, or email. The position supports US operations with a fixed graveyard shift and night differential pay, starting onsite for the first 90 days of training.

You will document interactions, build trust with customers, provide product training, and troubleshoot to isolate root causes while aiming for high customer satisfaction and efficiency.