Hybrid Night-Shift Technical Support Specialist
MicroSourcing
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Benefits offered by this job
Job summary
MicroSourcing is seeking a Technical Support Representative in a hybrid role with a night shift in Eastwood, Quezon City. You will be the first line of support for clients across multiple products, logging and tracking issues in Salesforce and guiding cases through their lifecycle.
The position offers competitive rewards, healthcare coverage from day one, potential bonuses, and opportunities for professional growth within a collaborative environment.
Responsibilities
- Support clients across multiple products
- Initial point of contact for customer support issues
- Log and track issues in support ticketing system (Salesforce)
- Triage incoming support cases
- Handle client configurations
Job description
MicroSourcing is seeking a Technical Support Representative in a hybrid role with a night shift in Eastwood, Quezon City. You will be the first line of support for clients across multiple products, logging and tracking issues in Salesforce and guiding cases through their lifecycle.
The position offers competitive rewards, healthcare coverage from day one, potential bonuses, and opportunities for professional growth within a collaborative environment.
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